Ordered pajamas for my kids and paid… Ordered pajamas for my kids and paid for rush shipping. Shipping label created Dec 8th and no update since. Reached out multiple times to customer service and always get a canned response. Reached out on Facebook on their business page and someone actually responded saying since DHL is on strike they are having problems but would ship out via 2 day fed ex but wouldn’t provide tracking number. I just want a refund at this point. Should’ve read more reviews. BBB rating is an F

I get to hold my dog again My experience with Cuddle Clones has been a 10/10. I ordered a clone for my boy Brodie who passed away, who was a beautiful black and white pit bull mix with distinctive markings. I carefully picked out the best photos to show but tried to keep my expectations low. But when I opened the package and saw him, I just started crying. They did a FANTASTIC job, it looks just like him. They got his markings just right. And it's so realistic, he looks like he could get up and walk. The zipper pouch I requested is on his belly, not noticeable since he's lying down. I put his old collar on him and he's just perfect, I love to hold him. I paid $280 plus express shipping and would pay it again and again.

AWOL Customer Service Much like others here, I placed an order back in early December and no communication, not taking phone calls, no email responses and no updates. It’s understandable that there would be shipping delays and such but the lack of customer service is unacceptable. If you’re not shipping out or making the products surely you have time to respond to people with honesty about what’s going on. Seems like a scam to me now and at least I can still stop payment on my credit card.

AMAZING!!! Good afternoon! My dear friend gave me a gift yesterday that absolutely touched my soul and is now one of my most prized possessions….a cuddle clone of my soul dog, Willow. My Willow passed away in January and a part of me died with her. Losing her absolutely wrecked me and it’s been a struggle to learn to live without her these last few months. When Jaime gave me this amazing gift, I burst into tears because it looked SO much like my Willy girl - everything from her beautiful brindle color, her ears, white marks on her chest and even down to the little skin tags she had on her face that I loved so much! I was absolutely amazed. When I hold little clone Willy or have her on the couch with me, it gives me such comfort like she’s still with me. I even fell asleep with her in my arms yesterday. There just aren’t enough words to express how grateful I am for this precious gift and what spectacular work your company did ❤️ Thank you so much for proving this wonderful service for all of us animal lovers! Thank you, thank you, thank you!

Spent a lot, received nothing for Christmas I spent $800 ordering custom pajamas for my ENTIRE family on 12/4 and paid for rush shipping to guarantee its arrival before Christmas. It’s Dec. 25th, Christmas morning is over, and my family had nothing to open from me. I’m SO furious the company wasn’t transparent about whatever is going on so I could make an alternate plan. Also can’t get a straight answer about the status or ETA. Will never order from them again or recommend to others.