The easiest refi process ever!! Everyone involved in the refi process was fantastic!! Any and all questions I had, and I had a lot, were addressed quickly, patiently, and professionally. We can't say enough about how much we appreciate the hard work that went into the process and would use them again down the road.

We Closed Because UPM is a broker I did not deal with the mortgage company directly, which was ok. But the person who was helping with our martgage was very unresponsive with the title company and actually did not return calls from the title company. This was a private sale, no realtors involved so I am sure it was a little bit different, but I wish there would have been more communication on the side of UPM

Took way too long rates went up It seemed like no one shared what we were asked to upload we had to upload the same docs several times to different people by the time our loan was done the rates had gone up. Maybe should have done it with another load company to get the lower rates because they said it would only take a few days with union it took about 2 months. Sad to say because the people are very nice that we worked with we would not recommend them.

As a first-time home buyer As a first-time home buyer, I was impressed by how smooth the entire process went with Union Plus Mortgage. All the people that were involved were experienced, helpful, and responsive. I would do it again with Union Plus. I also enjoyed the first-time buyer cashback and rewards.

Everything went well for the most part Everything went well for the most part. I wasn't promised a gift card like I see many people were for a refinance. I am an AFGE member and that's the main reason I chose Union Plus for my refi. I think Michael and Meredith were mostly helpful and responsive. Meredith did seem short at times in the beginning. The online processing and docu sign system was great and having a notary/paralegal (not sure which) come to my home for the closing was awesome. I am pleased so far with the process. I contacted 2 other companies about a refinance prior to Union Plus and Union Plus was the most responsive and had the best interest rate.