I started off with Michael and he was… I started off with Michael and he was excellent.. and then I was passed down to Meredith unfortunately... Working with Meredith was a horrible experience from the moment I spoke with her ,her tone was awful... I think she was overworked... I complained about her several times.... I do not recommend Union plus Mortgage... Near the end of the loan processing, Union plus Mortgage ask for information from my homeowners insurance that was impossible for the company to give them...Loan Cost Estimator After that I just cancel the application and went with another company...

Deceptive Car Rental … I have a credit card issued by Union Plus, which I really like. But, based on a recent car rental from them, I will never use any of their supposedly “discount” services. I was looking for a hybrid but wanted something larger than a Prius. When I saw the picture of an SUV on their listing for a hybrid, I made a reservation. As soon as I did so, the image of a Prius appeared on the confirmation. This is false advertising—even if the fine print under the picture reads Prius equivalent. Additional fees (taxes) are also added at time of vehicle return. I expect much better.

Benefits? 6 months sold my loan Refinanced in 2019 thinking I had the Union behind me with the "benefits" of a Union Mortgage. Could have gone with another lender for a bit less in fees However, I wanted to support the Union. My loan was sold 6 months later. Need to be with co. 1 year Tobe eligible for benefits. Disappointed. Was hoping to find a lender that would keep my loan for many years. Dislike being sold off and having to reset my payments, provide proof of insurance coverage, insurance payments, flood insurance, etc every 6-12 months.

As a first time home buyer As a first time home buyer, I felt like a lot of information came to me late. The team was very nice, but it was two weeks after I was in contract that I received an email introducing me to the team of four (two people were completely new to me) and at the end of the process I was required to take a ReadyNest test which would have been more appropriate at the beginning. As a company that deals with Union members who have irregular paychecks, the team did not seem to be prepared for the multiple w2s and 1099s. I'm not sure if it was a lack of experience that made the mortgage commitment process feel so slow, but I had hoped that I would be guided through the process more clearly and efficiently. Everyone was very nice.

Everything went well for the most part Everything went well for the most part. I wasn't promised a gift card like I see many people were for a refinance. I am an AFGE member and that's the main reason I chose Union Plus for my refi. I think Michael and Meredith were mostly helpful and responsive. Meredith did seem short at times in the beginning. The online processing and docu sign system was great and having a notary/paralegal (not sure which) come to my home for the closing was awesome. I am pleased so far with the process. I contacted 2 other companies about a refinance prior to Union Plus and Union Plus was the most responsive and had the best interest rate.