Easy refinance experience Michael and Meredith were great. I was able to refinance completely contactless, but with great email communication every step of the way. I'm happy to be able to have union hardship protection for my mortgage should I ever need it. I've put off refinancing for along time, because I didnt really understand what was involved or if I would have to come out of pocket to do it (i didnt) and UPMC made it easy to get my questions answered and the process completed.

As a first-time home buyer As a first-time home buyer, I was impressed by how smooth the entire process went with Union Plus Mortgage. All the people that were involved were experienced, helpful, and responsive. I would do it again with Union Plus. I also enjoyed the first-time buyer cashback and rewards.

Sold mortgage to known predatory lender… Sold mortgage to known predatory lender less than six months after getting our mortgage. Great process all the way through until they sold our mortgage to a know predatory lender. We did not miss any payments or had any other negagtive credit actions. Now we have to pay fees when making a payment online, by check, or by phone. No explanation as to why, no response to inquires or follow-ups. Might be union owned but they don't have the Union sense of fellowship and doing what is right. Buyer beware

Deceptive Car Rental … I have a credit card issued by Union Plus, which I really like. But, based on a recent car rental from them, I will never use any of their supposedly “discount” services. I was looking for a hybrid but wanted something larger than a Prius. When I saw the picture of an SUV on their listing for a hybrid, I made a reservation. As soon as I did so, the image of a Prius appeared on the confirmation. This is false advertising—even if the fine print under the picture reads Prius equivalent. Additional fees (taxes) are also added at time of vehicle return. I expect much better.

Everything went well for the most part Everything went well for the most part. I wasn't promised a gift card like I see many people were for a refinance. I am an AFGE member and that's the main reason I chose Union Plus for my refi. I think Michael and Meredith were mostly helpful and responsive. Meredith did seem short at times in the beginning. The online processing and docu sign system was great and having a notary/paralegal (not sure which) come to my home for the closing was awesome. I am pleased so far with the process. I contacted 2 other companies about a refinance prior to Union Plus and Union Plus was the most responsive and had the best interest rate.