We Closed Because UPM is a broker I did not deal with the mortgage company directly, which was ok. But the person who was helping with our martgage was very unresponsive with the title company and actually did not return calls from the title company. This was a private sale, no realtors involved so I am sure it was a little bit different, but I wish there would have been more communication on the side of UPM

As a first time home buyer As a first time home buyer, I felt like a lot of information came to me late. The team was very nice, but it was two weeks after I was in contract that I received an email introducing me to the team of four (two people were completely new to me) and at the end of the process I was required to take a ReadyNest test which would have been more appropriate at the beginning. As a company that deals with Union members who have irregular paychecks, the team did not seem to be prepared for the multiple w2s and 1099s. I'm not sure if it was a lack of experience that made the mortgage commitment process feel so slow, but I had hoped that I would be guided through the process more clearly and efficiently. Everyone was very nice.

Working with union mortgage made our… Working with union mortgage made our home buying experience enjoyable. The ease of uploading documents cut down the time frame for our house closing! Six weeks after settling in our new home, we received a $500 Visa gift card! Jane Lehman

So easy I am still amazed! I have heard many stories of stressful, delayed and difficult dealings between mortgage companies, escrow, and realtors. Some are quite close to home. Not ours! We had a great agent and everyone we dealt with was responsive and professional. We closed in exactly 30 days with no hiccups! Initially we went with Union Plus simply because it was our union offering, but it turned out to be a great company and we are very appreciative for the smooth easy experience we had. Thank you Union Plus Mortgage!

Everything went well for the most part Everything went well for the most part. I wasn't promised a gift card like I see many people were for a refinance. I am an AFGE member and that's the main reason I chose Union Plus for my refi. I think Michael and Meredith were mostly helpful and responsive. Meredith did seem short at times in the beginning. The online processing and docu sign system was great and having a notary/paralegal (not sure which) come to my home for the closing was awesome. I am pleased so far with the process. I contacted 2 other companies about a refinance prior to Union Plus and Union Plus was the most responsive and had the best interest rate.