Never Received Tree But Have Been Billed Ordered a tree Sunday, shipment tracking says delivered to my office last night at 4:04pm, there were 3 of us here but no package. Then FedEx Tracking says out for delivery today. FedEx cant find it. I call Tree Classics and explain what is going on after being on hold for 10-minutes they come back on and say that their system Flagged the order as potentially fraudulent and had FedEx return the tree?? They said if I wanted the order I would have to go back in using a different credit card or paypal. I looked online and my CC has already been billed. The only fraud is Tree Classics!! Then their manager hung-up on me when I expressed by dissatisfaction with their bad service.

A majestic tree for a family homecoming. We purchased the 9' slim classic Fraser fir, and couldn't be happier with it. It looked very real, and was very full, with just enough nooks to tuck ornaments inside as well as strong branches to hang ornaments outside. This is the third tree we have purchased from Tree Classics. One lasted for 12 years before retirement, and another is still going strong after 5 years. Our latest is so well constructed that I expect another long life.

Yet Another Great Tree Classics Tree In Our Home! We just received our 3rd Tree Classics tree, having had two over the past 8-9 years. We've never had any issues with any of them, and don't expect to this time. It's beautiful, with a narrower shape than in the past, due to changing space requirements on our end. As always, it is easy and quick to assemble, and storing it in our Tree Classics storage bag is a snap! Thanks so much for all you do to keep our home "traditional" at Christmas time!

I purchased a 9 foot prelit LED tree… I purchased a 9 foot prelit LED tree from Tree Classics. I opened it on arrival in October and all parts looked great. The tree was in good condition and all the lights worked. Upon setting it up in December, the plug on the stand was defective and kept popping out when trying to raise the stand. I had to hold it together with duct tape. After taking it down today I contacted the company and dealt with Monica in customer service and was told they would do NOTHING as there was only a 30 day warranty! What terrible customer service! I spent over $1100.00 and have to deal with this over a cheap defective stand! The tree was everything thing I expected. What a disappointment! I will never deal with this company again and highly recommend anyone looking to buy an artificial tree to remember that service on their product is paramount and theirs is terrible!

Beautiful roping I purchased three Woodbury Classic Noble Fir 9 ft Garlands with Clear Lights for my front hall banister. They look wonderful, lifelike (almost everyone who saw them thought they were real), have lights all over and are easy to link together.