Almost perfect After receiving my new Christmas tree a month or so ago, I unpacked it today. I was a little disappointed that the needles were so obviously plastic but I was really disappointed that it did not include a storage case. My last Tree Classics did and it was much used, making it so much easier to remove and return to the attic. I had seen references to the storage bag in the write-ups and thoroughly expected one to be included. Big disappointment!

Total light failure on a 9' Fraser Fir Fall 2019 I purchased a 9' Fraser Fir with the color changing LED lights for the 2019 Christmas season. It worked properly when delivered. When put up for Christmas, the lights on the tree worked for about 6 hours, then died entirely. I notified the company which immediately identified the problem as a "bad transformer". After three phone calls, the company finally says it will not ship a replacement transformer until July 2020, about 9 months after purchase. Put another way, I must wait 7 months to even test to see if it is really a transformer problem. So far, Tree Classics has declined to toll the warranty. After writing to the CEO, Tree Classics has sent an email apologizing but indicating they may not be able to provide any relief until October or November 2020, about a year after the purchase. Which means I will not even be able to see if they are responding until then. Will they even still be in business in November?

A majestic tree for a family homecoming. We purchased the 9' slim classic Fraser fir, and couldn't be happier with it. It looked very real, and was very full, with just enough nooks to tuck ornaments inside as well as strong branches to hang ornaments outside. This is the third tree we have purchased from Tree Classics. One lasted for 12 years before retirement, and another is still going strong after 5 years. Our latest is so well constructed that I expect another long life.

Update from 5 days ago Update from 5 days ago. Two more strands of lights have gone out since the last review! Simply unbelievable! Best to find another company with better customer service!!

Worthwhile Investment Bought for my wife in 2015. We were in need of replacement of our previous Christmas tree, during my search, I came across Tree Classics. So very pleased I did! Experience has taught: a little extra cost, offset by increased quality, aesthetics, and durability define value.For our family, that is exactly what our tree purchase from Tree Classics provided; great value.We are very satisfied! Highly recommended!