Lights stopped working Our tree has been great for the last 7 years, however, now entire pieces have stopped lighting up. I have tried replacing fuses, purchased a circuit tester, and purchased additional bulbs. I have spent hours trying to light up the sections that have stopped working. Next year, I will probably purchase a string of LED lights and wrap around the top of the tree. After that, I'll just haul it to the landfill. What is needed is a pre-lit tree where multiple bulbs can go out, but they do not affect the rest of the light string. What I need is a light whisperer......

Never Received Tree But Have Been Billed Ordered a tree Sunday, shipment tracking says delivered to my office last night at 4:04pm, there were 3 of us here but no package. Then FedEx Tracking says out for delivery today. FedEx cant find it. I call Tree Classics and explain what is going on after being on hold for 10-minutes they come back on and say that their system Flagged the order as potentially fraudulent and had FedEx return the tree?? They said if I wanted the order I would have to go back in using a different credit card or paypal. I looked online and my CC has already been billed. The only fraud is Tree Classics!! Then their manager hung-up on me when I expressed by dissatisfaction with their bad service.

I purchased a 9 foot prelit LED tree… I purchased a 9 foot prelit LED tree from Tree Classics. I opened it on arrival in October and all parts looked great. The tree was in good condition and all the lights worked. Upon setting it up in December, the plug on the stand was defective and kept popping out when trying to raise the stand. I had to hold it together with duct tape. After taking it down today I contacted the company and dealt with Monica in customer service and was told they would do NOTHING as there was only a 30 day warranty! What terrible customer service! I spent over $1100.00 and have to deal with this over a cheap defective stand! The tree was everything thing I expected. What a disappointment! I will never deal with this company again and highly recommend anyone looking to buy an artificial tree to remember that service on their product is paramount and theirs is terrible!

DO NOT BUY FROM TREE CLASSICS I have posted my problems with Tree Classics elsewhere, bottom line is the products don't hold up, bought a $1200 tree in 09 and it was fine for 1 year total hassle to try to fix it in 2010 it now looks like it came from a dumpster, most lights don't work and the a lot hinged branches are broken. Decided to bite the bullet and buy another one this year accidentally bought a 12 foot tree and wanted a 10 ft. The only way after calling 4 times while the tree has not shipped to cancel and redo or change order etc it to wait on the tree to be delivered and then pay myself to return it and purchase another! I have been hung up on, lied to and feel totally cheated. DO NOT BUY FROM TREE CLASSICS! I have heard Balsam Hill is the same company, not sure, but I would not trust them without a lot of research. I will buy local though more expensive!

Worthwhile Investment Bought for my wife in 2015. We were in need of replacement of our previous Christmas tree, during my search, I came across Tree Classics. So very pleased I did! Experience has taught: a little extra cost, offset by increased quality, aesthetics, and durability define value.For our family, that is exactly what our tree purchase from Tree Classics provided; great value.We are very satisfied! Highly recommended!