My school ASB purchased a tree and … My school ASB purchased a tree and arrived damaged on 12/5 when we opened the box. This was unfortunate because it was for our school event. I tried calling twice - was on hold for 40 minutes each time. I then emailed with the picture of the damage. and received an automatic response saying my request was sent to a case support. Two days later without a response, I emailed again and then was sent another email saying I should call during off peak hours. without any mention of when that was- It also stated that any warranty info was to be handled only by phone. THIS IS SO FRUSTRATING. MY STUDENTS FUND-RAISED TO BUY THIS TREE AND IT COMES DAMAGED FOR THE EVENT WE PLANNED?? SO FAR YOUR COMPANY IS NOT A FAVORITE.

A majestic tree for a family homecoming. We purchased the 9' slim classic Fraser fir, and couldn't be happier with it. It looked very real, and was very full, with just enough nooks to tuck ornaments inside as well as strong branches to hang ornaments outside. This is the third tree we have purchased from Tree Classics. One lasted for 12 years before retirement, and another is still going strong after 5 years. Our latest is so well constructed that I expect another long life.

great looking tree for years to come I love my new tree! It looks just like on the picture; it came promptly and the lights worked. If you are super-particular about your tree, you may want to choose the next more expensive version in which all needles look real. My model has two kinds of needles: the realistic ones and the standard ones on inside branches located close to the trunk. I just bent them away from the edge to make them less prominent and saved hundreds of dollars.

Yet Another Great Tree Classics Tree In Our Home! We just received our 3rd Tree Classics tree, having had two over the past 8-9 years. We've never had any issues with any of them, and don't expect to this time. It's beautiful, with a narrower shape than in the past, due to changing space requirements on our end. As always, it is easy and quick to assemble, and storing it in our Tree Classics storage bag is a snap! Thanks so much for all you do to keep our home "traditional" at Christmas time!

Extremely disappointed I am extremely disappointed with this company. We've only had our tree for two years and during our holiday season we watched just about every strand get super bright and extemely hot and then blow. We called customer service and not only did they not care about the hazard of the over heated lights, we were out of the two year window for the light warranty, which, considering you only take the tree out once a year, is a bit flimsy. I've also been getting the run around to speak with a manager, who is conveniently never there when I call. I will never do business with this company again and do not recommend it.