Never Received Tree But Have Been Billed Ordered a tree Sunday, shipment tracking says delivered to my office last night at 4:04pm, there were 3 of us here but no package. Then FedEx Tracking says out for delivery today. FedEx cant find it. I call Tree Classics and explain what is going on after being on hold for 10-minutes they come back on and say that their system Flagged the order as potentially fraudulent and had FedEx return the tree?? They said if I wanted the order I would have to go back in using a different credit card or paypal. I looked online and my CC has already been billed. The only fraud is Tree Classics!! Then their manager hung-up on me when I expressed by dissatisfaction with their bad service.

My school ASB purchased a tree and … My school ASB purchased a tree and arrived damaged on 12/5 when we opened the box. This was unfortunate because it was for our school event. I tried calling twice - was on hold for 40 minutes each time. I then emailed with the picture of the damage. and received an automatic response saying my request was sent to a case support. Two days later without a response, I emailed again and then was sent another email saying I should call during off peak hours. without any mention of when that was- It also stated that any warranty info was to be handled only by phone. THIS IS SO FRUSTRATING. MY STUDENTS FUND-RAISED TO BUY THIS TREE AND IT COMES DAMAGED FOR THE EVENT WE PLANNED?? SO FAR YOUR COMPANY IS NOT A FAVORITE.

We bought our 3rd tree from Tree… We bought our 3rd tree from Tree Classics in December. It was a 7ft unlit tree and it was exactly what we wanted for our bedroom. It arrived as promised and once we fluffed out the branches and decorated, it was perfect. The branches were sturdy enough for my heavier ornaments and looked real enough (vs the cheap chopped paper looking versions). This new tree joins a 9ft and 8ft pre-lit tree bought almost 6years ago. We have always received the service and quality we were promised and remain happy customers to this day.

great looking tree for years to come I love my new tree! It looks just like on the picture; it came promptly and the lights worked. If you are super-particular about your tree, you may want to choose the next more expensive version in which all needles look real. My model has two kinds of needles: the realistic ones and the standard ones on inside branches located close to the trunk. I just bent them away from the edge to make them less prominent and saved hundreds of dollars.

Too heavy and too many bulbs need to be replaced each year Although our 9 ft tree is beautiful and looks very real, it is very heavy even though it comes in 4 parts. Our other complaint is how many bulbs we need to replace each year. We end up spending way too much time replacing bulbs. We purchased a prelit tree for the main purpose of avoiding all the time we used to spend stringing lights. Now we spend all our time replacing bulbs. Very disappointed.