Every time your company does an update… Every time your company does an update I have to call you to get the program to work again. Also, in each area all of the appraiser would generally want you to extract the same data and put it in the same place on the forms. However, you have each individual set it up. I would like to have mine set-up the way another appraiser that I have confidence in has set his up.

I’d give the software 4 stars but... I’d give the software 4 stars, but the value and customer service is more like 2 stars. The software works well enough, it still has some bugs however it let me do about 90% of what I want. It’s quite expensive though, over $1,000 per year and they are not even providing the data, just an import function really. The customer service was great when they were trying to sign me up but then fell off sharply. My MLS made some changes and they were quite slow to update the software even after numerous complaints. The worst part is that when I needed to cancel my service, they still charged my credit card after numerous emails, and then forced me to dispute the charges with my bank instead of issuing a timely refund. Bottom line, the software does save you lots of time, but I would look into some competitors first for better value and service.

I've called twice about problems with… I've called twice about problems with the way the MLS information transfers to my ACI and both times it was not helpful. Data master does not input in some of the UAD format on the grid, such as site size includes a comma (UAD format does not allow commas) and the "Effective Date of Data Source" does not include a zero for months 01 to 09. Along with a few other items, that I have to immediately fix. It would also be nice if you included the cost approach like Spark does. To be honest, once Spark is available to ACI users I may switch over. Its not only less per month but includes the cost approach.

DataMaster is a huge time saver for me DataMaster is a huge time saver for me. It cuts down about an hour on the time required to type up an appraisal. Since it transfers the data of the subject property and each comparable sale as it appears in the MLS and/or the county tax records, it eliminates the chance for typos/errors in data transfer which can often happen when typing everything by hand. Signing up for DataMaster four years ago was one of the smartest things I did for myself and my appraisal work. It has more than paid for itself and I don't think I could go back to doing it the "old" way again.

I've called support about a problem ad… I've called support about a problem ad you guys were suppose to get back to me with a solution. I've also emailed you guys more than once regarding this same problem and never got a response back