ZERO INTEGRITY. A MILLION EXCUSES The company is plagued by poor financial performance and technical issues. A recent "system-wide upgrade" canceled customer's Auto-Ship meds so customers who were expecting a shipment didn't get it. Rather than owning up and proactively informing customers of the error they simply waited for customers to figure it out on their own and call. Once calls started their Support team could not keep up with calls and it created a backlog of orders that caused more delays. Any company can experience technical issues however not being honest and proactively disclosing the issue to your bread-and-butter customers (autoship) shows a lack of integrity at the highest levels of management. Once trust is gone, especially for a pharmacy, bankruptcy is next.

Called their call center to order meds… Called their call center to order meds for my pet and got a rep in a call center in Africa. Since they got acquired by PetCareRx this past January for 36 million dollars their customer service has been awful. Long wait times, phone service interruptions and customer service reps who don't speak English that well. I'll be using Chewy now for all my pet needs.

Poor service, slow shipping I used an online app that partners with this company to provide prescriptions for your pet. Unfortunately the vet don’t send prescriptions to pharmacy. I paid to expedite shipping due to my cat condition needing to be treated right away. The prescription order was placed on Thursday night and it’s Wednesday and I’m still waiting. My cat condition got a lot worse. I texted yesterday with customer service and it was not useful. At least they should have refund me what I paid for the 2nd day shipping. If I knew this in advance I would have taken my sick cat to the urgent care instead. I don’t have the extra money to do that now. My poor baby is going blind. UPS is also to blame and that’s why I’m giving this company 2 stars.

Customer service chat disconnected my chat .08 seconds later when I needed pet meds I'm a new customer who contacted customer service to ask a question about ordering because I needed immortal meds for my aging pet. The rep gave me a short answer to my question, then asked if there was anything else she could do for me or if she answered my question, but then she IMMEDIATELY disconnected the chat literally .08 seconds later. Not 1 second, not .1 second, *.08 seconds* later. I am truly disappointed with this service. I have the screenshots.

AVOID! Use your vet or chewy. Please avoid this place at all costs. I thought it would be convenient to have my pet's meds sent directly to me instead of going to the vet. Shipped late, got lost during shipment and finally arrived. I need an invoice to submit to my pet insurance. After numerous emails, chats and phone calls, they have yet to give me an invoice. You cannot generate one off their website. Every single time I talk to them they tell me I'll have it in a few days. Now weeks have past. Also, emails were never replied to, chat and phone calls to usually over 1/2 hour to get through. I called Chewy.com. They answer their phones with no wait. I can actually generate an invoice right on the website. Petmeds are scammers as far as I'm concerned. Get your meds from your vet or chewy.