Customer service chat disconnected my chat .08 seconds later when I needed pet meds I'm a new customer who contacted customer service to ask a question about ordering because I needed immortal meds for my aging pet. The rep gave me a short answer to my question, then asked if there was anything else she could do for me or if she answered my question, but then she IMMEDIATELY disconnected the chat literally .08 seconds later. Not 1 second, not .1 second, *.08 seconds* later. I am truly disappointed with this service. I have the screenshots.

Great customer service experience! My $300+ order was shipped to the wrong address (the website didn’t save the new address I had input at checkout) so I called expecting to have to put my hackles up to get it sent to the correct one. The rep I spoke with though was AMAZING! I just explained the situation and he said they’ll reship a new order to the correct address with overnight shipping. PLUS there’s no robot you have to deal with before talking to an actual person and the wait time before he answered was less than two minutes! Such a great experience; I highly recommend :)

The irritation not worth any savings Horrible customer service results in a horrible process. I chose to use PetMeds for convenience, savings, and to save time. Instead I waste time trying to correct things they messed up. I have orders not on autoship appear without placing them. My vet is constantly called about these orders I never placed. They cancel or change orders I actually did place without my knowledge or permission. When I think I finally got it all cleared up, my orders are somehow changed and messed up again. I want to cancel but my prescription is already on the way to them and I can't get another to take my business elsewhere. In the end, it's the fur-babies that are affected when they can't properly get their meds.

Time to find out about them! For starters I was on hold for customer service for over 40 minutes while the phone spewed their advertising. Originally the computer told me I was in for a 23 minute wait, but that got increased as it spewed another 20 minutes. However this time allowed me to research the Better Business Bureau's experience with them. The instances of outright fraud were amazing. So, when they finally picked up after 40 minutes, I gave the representative (Debby) a synopsis of what I had learned during my wait time, and told her I changed my mind about doing business with them. Somehow she didn't sound surprised. WHEW- I dodged that bullet!

If it's important DO NOT USE PETMED Do you like a company that takes no responsibility for their mistakes? Does not follow up with you? Is two weeks late just to ship something hats life altering for your pet? Get strong armed by customer service when you contact them that refuses to provide any kind of information when you call in for a status update and like children just blamed you for their poor service? 1800petmeds is for you! It took 2 weeks just to get them to print a label for my order and an addition week just to get it into shipping. I'm absolutely livid and they just threatened to cancel my order when I asked for. Status update?!!