Great customer service experience! My $300+ order was shipped to the wrong address (the website didn’t save the new address I had input at checkout) so I called expecting to have to put my hackles up to get it sent to the correct one. The rep I spoke with though was AMAZING! I just explained the situation and he said they’ll reship a new order to the correct address with overnight shipping. PLUS there’s no robot you have to deal with before talking to an actual person and the wait time before he answered was less than two minutes! Such a great experience; I highly recommend :)

I’m a long time customer but no longer I’m a long time customer but no longer. Placed an order today for refills for my pet’s routine meds. Next thing I know, I’m enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

This is the worst company ever This is the worst company ever, their system is so buggy, they canceled my order 3 times in everytime i re-place the order it gets canceled that's of course after the manager confirms over phone that i can recreate a new account and re-place the order. they will keep you away from your money for a week plus banking timeframe to handle that cancelled pre-authorization. I'M ASKING YOU NOW, SAVE YOUR TIME AND MONEY AND STAY AWAY.

great customer services great customer services. I switched my dog's prescription from Chewy to PetMeds. Chewy cancelled my order without notify me. They couldn't obtain the prescription from my Clinic. I called 3 times to them and one time to my clinic. Chewy's system couldn't update the clinic information which I was surprised. It's just so pleasant to talk to PetMeds customer service representatives! Keep up the good work!

Customer service chat disconnected my chat .08 seconds later when I needed pet meds I'm a new customer who contacted customer service to ask a question about ordering because I needed immortal meds for my aging pet. The rep gave me a short answer to my question, then asked if there was anything else she could do for me or if she answered my question, but then she IMMEDIATELY disconnected the chat literally .08 seconds later. Not 1 second, not .1 second, *.08 seconds* later. I am truly disappointed with this service. I have the screenshots.