Pets health at risk due to poor service. I’d give a lower review if possible I’d give a lower review if possible. Do yourself a favor don’t order from this company. Customer service is poor. Shipments are late. Quick to hangup and not listen on calls to confirm orders. Customer service works remotely and there are small children in background. Customer service makes mistakes regularly and puts pets health at risk. Use another company for your pets health. Purina is not a good brand for dogs or cats, yet it’s promoted and pushed via pet meds. Horrible customer service. Mistakes constantly. Long hold times. Don’t use this company.

I’m a long time customer but no longer I’m a long time customer but no longer. Placed an order today for refills for my pet’s routine meds. Next thing I know, I’m enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

If it's important DO NOT USE PETMED Do you like a company that takes no responsibility for their mistakes? Does not follow up with you? Is two weeks late just to ship something hats life altering for your pet? Get strong armed by customer service when you contact them that refuses to provide any kind of information when you call in for a status update and like children just blamed you for their poor service? 1800petmeds is for you! It took 2 weeks just to get them to print a label for my order and an addition week just to get it into shipping. I'm absolutely livid and they just threatened to cancel my order when I asked for. Status update?!!

This is the worst company ever This is the worst company ever, their system is so buggy, they canceled my order 3 times in everytime i re-place the order it gets canceled that's of course after the manager confirms over phone that i can recreate a new account and re-place the order. they will keep you away from your money for a week plus banking timeframe to handle that cancelled pre-authorization. I'M ASKING YOU NOW, SAVE YOUR TIME AND MONEY AND STAY AWAY.

Great customer service experience! My $300+ order was shipped to the wrong address (the website didn’t save the new address I had input at checkout) so I called expecting to have to put my hackles up to get it sent to the correct one. The rep I spoke with though was AMAZING! I just explained the situation and he said they’ll reship a new order to the correct address with overnight shipping. PLUS there’s no robot you have to deal with before talking to an actual person and the wait time before he answered was less than two minutes! Such a great experience; I highly recommend :)