Poor service, slow shipping I used an online app that partners with this company to provide prescriptions for your pet. Unfortunately the vet don’t send prescriptions to pharmacy. I paid to expedite shipping due to my cat condition needing to be treated right away. The prescription order was placed on Thursday night and it’s Wednesday and I’m still waiting. My cat condition got a lot worse. I texted yesterday with customer service and it was not useful. At least they should have refund me what I paid for the 2nd day shipping. If I knew this in advance I would have taken my sick cat to the urgent care instead. I don’t have the extra money to do that now. My poor baby is going blind. UPS is also to blame and that’s why I’m giving this company 2 stars.

First of all I got charged a shipping… First of all I got charged a shipping fee after the whole big shabang of free shipping free shipping which is not that big of a deal but not once not twice three times after that I'm getting $4.99 charge for 99 charge etc I gave my credit card number against my better judgment so I could get antibiotics for my cat I told them and I'm telling everybody who's reading this

If it's important DO NOT USE PETMED Do you like a company that takes no responsibility for their mistakes? Does not follow up with you? Is two weeks late just to ship something hats life altering for your pet? Get strong armed by customer service when you contact them that refuses to provide any kind of information when you call in for a status update and like children just blamed you for their poor service? 1800petmeds is for you! It took 2 weeks just to get them to print a label for my order and an addition week just to get it into shipping. I'm absolutely livid and they just threatened to cancel my order when I asked for. Status update?!!

I’m a long time customer but no longer I’m a long time customer but no longer. Placed an order today for refills for my pet’s routine meds. Next thing I know, I’m enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

great customer services great customer services. I switched my dog's prescription from Chewy to PetMeds. Chewy cancelled my order without notify me. They couldn't obtain the prescription from my Clinic. I called 3 times to them and one time to my clinic. Chewy's system couldn't update the clinic information which I was surprised. It's just so pleasant to talk to PetMeds customer service representatives! Keep up the good work!