Bait 'N Switch Scam @1800PetMeds is employing a bait 'n switch scam. Sent an email with an offer for 4 oz. Zymox, then absolutely refused to honor it. Have ordered this product many times for dog's chronic ear infections. Try to scam and waste my time? Never again. Reporting to FTC.

Avoid buying from PetMeds if at all… Avoid buying from PetMeds if at all possible... I HIGHLY recommend sticking with Chewy and more reliable pet supply companies. I ordered my dog's prescription food 11 days ago and it still has not shipped. The chat function on their website is useless. I have now had multiple agents tell me that they "will have someone from our order specialist dept to contact the vendor to see what is going on with the order and tracking." The agent continued to say, "I do know it does take 2 to 3 business days for the vendor to ship out the order." When you order with Chewy you receive your item at your door 2-3 days after you order it.

This is the worst company ever This is the worst company ever, their system is so buggy, they canceled my order 3 times in everytime i re-place the order it gets canceled that's of course after the manager confirms over phone that i can recreate a new account and re-place the order. they will keep you away from your money for a week plus banking timeframe to handle that cancelled pre-authorization. I'M ASKING YOU NOW, SAVE YOUR TIME AND MONEY AND STAY AWAY.

The irritation not worth any savings Horrible customer service results in a horrible process. I chose to use PetMeds for convenience, savings, and to save time. Instead I waste time trying to correct things they messed up. I have orders not on autoship appear without placing them. My vet is constantly called about these orders I never placed. They cancel or change orders I actually did place without my knowledge or permission. When I think I finally got it all cleared up, my orders are somehow changed and messed up again. I want to cancel but my prescription is already on the way to them and I can't get another to take my business elsewhere. In the end, it's the fur-babies that are affected when they can't properly get their meds.

Called their call center to order meds… Called their call center to order meds for my pet and got a rep in a call center in Africa. Since they got acquired by PetCareRx this past January for 36 million dollars their customer service has been awful. Long wait times, phone service interruptions and customer service reps who don't speak English that well. I'll be using Chewy now for all my pet needs.