Horrible experience Horrible experience! I got notification my Heartguard was shipped 4/12/24 by the 4/19 when I had not received it I called to find out what the hold up was. I was told they were waiting on my vet to authorize, which I found interesting because my vet is super responsive. So I called my vet who answered on the 2nd ring like always and was told they have nothing for my dog, we currently live at the vet because he has heart worms so I know they weren't lying to me. I called Pet med back and they said hold on we are contacting the vet on the phone now we will contact you if any issues, I left my cell and asked for a call if unable to get authorize after call. I receive no call and no shipping notification so I call Pet Med again the following day only to be given the same song and dance. This am I get an email from Pet Med while at the vet stating they are trying to contact my vet for authorization, I show it to the Vet and she looks, nothing from Pet Med at which she offered to call them herself directly. I declined I can't do business with a company that doesn't take the health of my dog seriously or at the very minimum practice good customer service.

Customer service chat disconnected my chat .08 seconds later when I needed pet meds I'm a new customer who contacted customer service to ask a question about ordering because I needed immortal meds for my aging pet. The rep gave me a short answer to my question, then asked if there was anything else she could do for me or if she answered my question, but then she IMMEDIATELY disconnected the chat literally .08 seconds later. Not 1 second, not .1 second, *.08 seconds* later. I am truly disappointed with this service. I have the screenshots.

Poor service, slow shipping I used an online app that partners with this company to provide prescriptions for your pet. Unfortunately the vet don’t send prescriptions to pharmacy. I paid to expedite shipping due to my cat condition needing to be treated right away. The prescription order was placed on Thursday night and it’s Wednesday and I’m still waiting. My cat condition got a lot worse. I texted yesterday with customer service and it was not useful. At least they should have refund me what I paid for the 2nd day shipping. If I knew this in advance I would have taken my sick cat to the urgent care instead. I don’t have the extra money to do that now. My poor baby is going blind. UPS is also to blame and that’s why I’m giving this company 2 stars.

I’m a long time customer but no longer I’m a long time customer but no longer. Placed an order today for refills for my pet’s routine meds. Next thing I know, I’m enrolled & being contacted by a 3rd party entity called Vetster because of Petmeds sharing my information.

ZERO INTEGRITY. A MILLION EXCUSES The company is plagued by poor financial performance and technical issues. A recent "system-wide upgrade" canceled customer's Auto-Ship meds so customers who were expecting a shipment didn't get it. Rather than owning up and proactively informing customers of the error they simply waited for customers to figure it out on their own and call. Once calls started their Support team could not keep up with calls and it created a backlog of orders that caused more delays. Any company can experience technical issues however not being honest and proactively disclosing the issue to your bread-and-butter customers (autoship) shows a lack of integrity at the highest levels of management. Once trust is gone, especially for a pharmacy, bankruptcy is next.