I have trying to get a response for more than a month I have trying to get a response for several weeks because the transfers are on hold. Gufundme requested information and I sent all they have been asking a month ago. The fundraiser is for the Surgery of my sister and she is in pain, and we haven't been able to get the funds needed to complete the payment of the materials to the hospital.

Transfers paused for nearly a month with no idea how to retrieve funds!! I set up a fundraising page on behalf of my two daughters who along with their youth clubs choose a cause each year to raise money for. The account was set up nearly a month ago with transfers paused, I completed all forms and was told to expect 5-7 days. No response other than ‘we will escalate to our compliance team’ meanwhile we continue to receive donations. There are no humans only chat bots, my daughters are heartbroken that this money is not being sent to the babies we are raising money for, not to mention the stress I feel for accepting peoples donations only for the funds to be sat there doing nothing. I am having sleepless nights because of this, how can I face all the people who have donated in good faith, I wish I had never used GFM for our fundraiser. Their service falls way below my expectations for a company trying to help unite donors with a just cause. I would advise to AVOID at all costs.

Just helped a colleague who had sadly… Just helped a colleague who had sadly passed away on the gofundme site. Was DISGUSTED to see they had added a 15% charge. BE VERY CAREFUL TO REMOVE THIS "OPTIONAL" TIP before submitting your donation. Horrible.

Stolen our money It has been 2 months now and go fund me has all of the money our children have raised as a fundraiser.We cannot get them to release the money. There is no customer service and I am not convinced they are actually a real company.They have a few thousand pounds and I do not think we will ever see the cash our kids have worked really hard to raise money for a charity in Africa.It’s a disgrace

I donated £100 to a 'Ugandan… I donated £100 to a 'Ugandan orphanage', I became suspicious after them (the 'orphanage') contacting me directly through social media. I tried to contact the organiser of the fundraiser to find out some further information who apparently is US based but they haven't replied?. The man who contacted me from the 'Orphanage' was asking me to share the go fund me link and had multiple different named social media sites, he was also sending images and videos from the 'Orphanage' which was odd . I asked for documentation to see its a registered NGO so I could be confident in helping further via gofundme. I since realise the documentation he provided is fake, I complained to Gofundme and they have not checked the 'orphanage' out, its still raising money despite almost certainly being fake, I have not been 'covered' despite the wonderful advertisements of being fully covered on the Gofund me website and I have received no moneyback as guaranteed and the reply from Go Fund me support was very unprofessional. I will never trust this site again. Do not believe your money is 'guaranteed' it IS NOT. They are not tackling or even have any interest in the fact the fundraiser is FAKE and I gave proof. No interest whatsoever. I'm sure the media would have a field day if they knew this sort of thing was happening and judging by the comments...its happening regularly