Transfers are always paused for no reason!! Sadly, i took the risk of collecting funds for individuals amidst the war in Gaza to support families losing homes and loved ones. Once the funds started collecting, thank fully i started transferring straight away. Just like everyone else has stated they simply hold funds and pause transfers, which completely defeats the object of a fundraiser, no matter how many documents and info you provide. Its sad really, please dont start a fundraiser with them, there are plenty others to start a fund with. Many advised me not to go ahead with gofundme, but i took the risk and learnt my lesson. Hoping to retrieve the remaining funds or refund them all then close this down and open it up with another. Gofundme also take a cut from every donation FYI!!!! UPDATE: Responded back to gofundme via the email they provided, and still no response!

I have trying to get a response for more than a month I have trying to get a response for several weeks because the transfers are on hold. Gufundme requested information and I sent all they have been asking a month ago. The fundraiser is for the Surgery of my sister and she is in pain, and we haven't been able to get the funds needed to complete the payment of the materials to the hospital.

Support provided professionally The person whom I chatted responded professionally. I still think that it would be nice if there is a way to set up the tip percentage by the fund raiser. So, when a donor press the Donte Now button, the tip percentage appears as it was set up by the fund raiser. Currently, it’s set up the way that 17% of donated amount will be added as tips. And, many people don’t know it can be adjusted and think it’s the mandatory service charge that they should pay.

Computer glitch remedied! A computer glitch caused my donation to be processed twice. I immediately contacted GoFundMe and Eleanor had the second charge reversed in a matter of minutes.

Stolen our money It has been 2 months now and go fund me has all of the money our children have raised as a fundraiser.We cannot get them to release the money. There is no customer service and I am not convinced they are actually a real company.They have a few thousand pounds and I do not think we will ever see the cash our kids have worked really hard to raise money for a charity in Africa.It’s a disgrace