Computer glitch remedied! A computer glitch caused my donation to be processed twice. I immediately contacted GoFundMe and Eleanor had the second charge reversed in a matter of minutes.

Sneaky tactic by go fund me to extract extra money from me I was delighted to make a charity donation of £20 but very disappointed at the misleading tactic go fund me used to attempt to extract an extra £3.20 from me. Sneaky and naughty.

Live Agent vs. Agency Bot The live agent "Brittney" was clear and concise in her understanding of my situation and had the information to complete my request as well as providing the reason for the actions. The agency Bot was not going to be a viable tool for my situation. Should I encounter a point and click situation then I will be sure to use the Bot.

Transfers paused for nearly a month with no idea how to retrieve funds!! I set up a fundraising page on behalf of my two daughters who along with their youth clubs choose a cause each year to raise money for. The account was set up nearly a month ago with transfers paused, I completed all forms and was told to expect 5-7 days. No response other than ‘we will escalate to our compliance team’ meanwhile we continue to receive donations. There are no humans only chat bots, my daughters are heartbroken that this money is not being sent to the babies we are raising money for, not to mention the stress I feel for accepting peoples donations only for the funds to be sat there doing nothing. I am having sleepless nights because of this, how can I face all the people who have donated in good faith, I wish I had never used GFM for our fundraiser. Their service falls way below my expectations for a company trying to help unite donors with a just cause. I would advise to AVOID at all costs.

At first I couldn't find my bank… At first I couldn't find my bank because it's an online bank. But, the CSR helped me out.