I am an organizer I am an organizer, the beneficiary dont have access to a bank account. This is first time I am running a campaign, we mistakenly attached the organizer banking details with beneficiary account. I want to cancel that and add organizer banking details. Reached out to customer service via chat as this is the only option they have other than email which I already sent 3 times and did not get any response. The agent was taking 5 min before answering my each message, then the agent said she is going to close the chat and instead going to send me an email, she closed the chat and I never received any email. Fund are stuck and those fund are urgently needed to the family could die due to hunger if they did not receive those funds.

Fraud & Deceit Warning!! Be sure to carefully check out any request for funds because the folks at GoFundMe seems to be lacking any standards for honesty and integrity. They DO NOTHING to shut down identified scammers. My niece submitted a beautifully written request (created with AI) to plead for money due to her self-proclaimed dire heart condition. Unfortunately, her story is nothing more than a pack of lies. She has currently collected thousands of dollars, and her account remains active even though multiple family members have reported her fraudulent actions to GoFundMe. I'm appalled by my niece's behavior, and dismayed by the lack of oversight at GoFundMe. Sadly, I can't trust the integrity of GoFundMe and will no longer use them for my charitable donations.

Stolen our money It has been 2 months now and go fund me has all of the money our children have raised as a fundraiser.We cannot get them to release the money. There is no customer service and I am not convinced they are actually a real company.They have a few thousand pounds and I do not think we will ever see the cash our kids have worked really hard to raise money for a charity in Africa.It’s a disgrace

Computer glitch remedied! A computer glitch caused my donation to be processed twice. I immediately contacted GoFundMe and Eleanor had the second charge reversed in a matter of minutes.

At first I couldn't find my bank… At first I couldn't find my bank because it's an online bank. But, the CSR helped me out.