Stolen our money It has been 2 months now and go fund me has all of the money our children have raised as a fundraiser.We cannot get them to release the money. There is no customer service and I am not convinced they are actually a real company.They have a few thousand pounds and I do not think we will ever see the cash our kids have worked really hard to raise money for a charity in Africa.It’s a disgrace

Do not use gofundme or face losses and stress I couldn’t have imagined months of time would be lost trying to do a gofundme campaign that people have wanted to donate to and share the past 5 months. Do to ongoing problems, in the beginning having to set up new email addresses and campaigns because of not getting the email to set up banking info, then not being able to access the account because each time it does not accept the password, then having to go through their cumbersome bot that brings no resolution before then having to go through the chat process and then the password reset process chat only to go through it again each time we try to access the account. Dealing with the dysfunctional system at gofundme has cost thousands of dollars in losses having paid people to set it up in social media platforms but not being able to promote it due to the gofundme acct problems. when someone is living with chronic pain, has no income and while people want the campaign out to support it, dealing with gofundme bring in such a desperate situation, gofundme is giving people the push to take the life when going through the stress, cost and time to get help, without and results because of gofundme’s dysfunctional platform and problems they don’t fix. People need to boycott gofundme. 5.5 months with ongoing problems with the gofundme acct, no resolution despite the numerous times gofundme has been contacted about the problem and people lined up to donate and share while the campaign goes no where due to the account problems while a person doesn’t have the means to pay for medications or travel to get to treatments. No one should ever be robbed if the time and face the stress that has been endured trying to get help only to put in a more destitute position because of the dysfunction and lack of resolution with gofundme

Just helped a colleague who had sadly… Just helped a colleague who had sadly passed away on the gofundme site. Was DISGUSTED to see they had added a 15% charge. BE VERY CAREFUL TO REMOVE THIS "OPTIONAL" TIP before submitting your donation. Horrible.

Gave £50 to a good cause and charged… Gave £50 to a good cause and charged 16% fee. Don't use don't bother give direct. Cash grabbing fascists.

Absolutely shocking customer service Absolutely shocking customer service. There was an error in my donation that meant I transferred much too much money - go fund me say they will happily refund a mistaken donation. So I put in the request, contacting them over and over agani - despite being told I'd get a reply in 24 hours, I heard nothing. After 4 days I managed to speak to a live chat human not a robot. They promised to escalate and get back to me by the end of the day, I have still heard nothing 48 hours later. I am now in serious financial dire straits, and the poor fundraisers themselves have heard nothing. How can anyone trust making a donation through go fund me when they behave like this? I have never been so disappointed with any company. I will return here with an update to see if they do ANYTHING. But at the moment all they seem to do is take money for nothing. Awful -do not trust them at all.