Computer glitch remedied! A computer glitch caused my donation to be processed twice. I immediately contacted GoFundMe and Eleanor had the second charge reversed in a matter of minutes.

Do not use gofundme or face losses and stress I couldn’t have imagined months of time would be lost trying to do a gofundme campaign that people have wanted to donate to and share the past 5 months. Do to ongoing problems, in the beginning having to set up new email addresses and campaigns because of not getting the email to set up banking info, then not being able to access the account because each time it does not accept the password, then having to go through their cumbersome bot that brings no resolution before then having to go through the chat process and then the password reset process chat only to go through it again each time we try to access the account. Dealing with the dysfunctional system at gofundme has cost thousands of dollars in losses having paid people to set it up in social media platforms but not being able to promote it due to the gofundme acct problems. when someone is living with chronic pain, has no income and while people want the campaign out to support it, dealing with gofundme bring in such a desperate situation, gofundme is giving people the push to take the life when going through the stress, cost and time to get help, without and results because of gofundme’s dysfunctional platform and problems they don’t fix. People need to boycott gofundme. 5.5 months with ongoing problems with the gofundme acct, no resolution despite the numerous times gofundme has been contacted about the problem and people lined up to donate and share while the campaign goes no where due to the account problems while a person doesn’t have the means to pay for medications or travel to get to treatments. No one should ever be robbed if the time and face the stress that has been endured trying to get help only to put in a more destitute position because of the dysfunction and lack of resolution with gofundme

Live Agent vs. Agency Bot The live agent "Brittney" was clear and concise in her understanding of my situation and had the information to complete my request as well as providing the reason for the actions. The agency Bot was not going to be a viable tool for my situation. Should I encounter a point and click situation then I will be sure to use the Bot.

Sneaky tactic by go fund me to extract extra money from me I was delighted to make a charity donation of £20 but very disappointed at the misleading tactic go fund me used to attempt to extract an extra £3.20 from me. Sneaky and naughty.

Stolen our money It has been 2 months now and go fund me has all of the money our children have raised as a fundraiser.We cannot get them to release the money. There is no customer service and I am not convinced they are actually a real company.They have a few thousand pounds and I do not think we will ever see the cash our kids have worked really hard to raise money for a charity in Africa.It’s a disgrace