I donated £100 to a 'Ugandan… I donated £100 to a 'Ugandan orphanage', I became suspicious after them (the 'orphanage') contacting me directly through social media. I tried to contact the organiser of the fundraiser to find out some further information who apparently is US based but they haven't replied?. The man who contacted me from the 'Orphanage' was asking me to share the go fund me link and had multiple different named social media sites, he was also sending images and videos from the 'Orphanage' which was odd . I asked for documentation to see its a registered NGO so I could be confident in helping further via gofundme. I since realise the documentation he provided is fake, I complained to Gofundme and they have not checked the 'orphanage' out, its still raising money despite almost certainly being fake, I have not been 'covered' despite the wonderful advertisements of being fully covered on the Gofund me website and I have received no moneyback as guaranteed and the reply from Go Fund me support was very unprofessional. I will never trust this site again. Do not believe your money is 'guaranteed' it IS NOT. They are not tackling or even have any interest in the fact the fundraiser is FAKE and I gave proof. No interest whatsoever. I'm sure the media would have a field day if they knew this sort of thing was happening and judging by the comments...its happening regularly

Absolutely shocking customer service Absolutely shocking customer service. There was an error in my donation that meant I transferred much too much money - go fund me say they will happily refund a mistaken donation. So I put in the request, contacting them over and over agani - despite being told I'd get a reply in 24 hours, I heard nothing. After 4 days I managed to speak to a live chat human not a robot. They promised to escalate and get back to me by the end of the day, I have still heard nothing 48 hours later. I am now in serious financial dire straits, and the poor fundraisers themselves have heard nothing. How can anyone trust making a donation through go fund me when they behave like this? I have never been so disappointed with any company. I will return here with an update to see if they do ANYTHING. But at the moment all they seem to do is take money for nothing. Awful -do not trust them at all.

Computer glitch remedied! A computer glitch caused my donation to be processed twice. I immediately contacted GoFundMe and Eleanor had the second charge reversed in a matter of minutes.

Fraud & Deceit Warning!! Be sure to carefully check out any request for funds because the folks at GoFundMe seems to be lacking any standards for honesty and integrity. They DO NOTHING to shut down identified scammers. My niece submitted a beautifully written request (created with AI) to plead for money due to her self-proclaimed dire heart condition. Unfortunately, her story is nothing more than a pack of lies. She has currently collected thousands of dollars, and her account remains active even though multiple family members have reported her fraudulent actions to GoFundMe. I'm appalled by my niece's behavior, and dismayed by the lack of oversight at GoFundMe. Sadly, I can't trust the integrity of GoFundMe and will no longer use them for my charitable donations.

Just helped a colleague who had sadly… Just helped a colleague who had sadly passed away on the gofundme site. Was DISGUSTED to see they had added a 15% charge. BE VERY CAREFUL TO REMOVE THIS "OPTIONAL" TIP before submitting your donation. Horrible.