Absolutely shocking customer service Absolutely shocking customer service. There was an error in my donation that meant I transferred much too much money - go fund me say they will happily refund a mistaken donation. So I put in the request, contacting them over and over agani - despite being told I'd get a reply in 24 hours, I heard nothing. After 4 days I managed to speak to a live chat human not a robot. They promised to escalate and get back to me by the end of the day, I have still heard nothing 48 hours later. I am now in serious financial dire straits, and the poor fundraisers themselves have heard nothing. How can anyone trust making a donation through go fund me when they behave like this? I have never been so disappointed with any company. I will return here with an update to see if they do ANYTHING. But at the moment all they seem to do is take money for nothing. Awful -do not trust them at all.

I am an organizer I am an organizer, the beneficiary dont have access to a bank account. This is first time I am running a campaign, we mistakenly attached the organizer banking details with beneficiary account. I want to cancel that and add organizer banking details. Reached out to customer service via chat as this is the only option they have other than email which I already sent 3 times and did not get any response. The agent was taking 5 min before answering my each message, then the agent said she is going to close the chat and instead going to send me an email, she closed the chat and I never received any email. Fund are stuck and those fund are urgently needed to the family could die due to hunger if they did not receive those funds.

I have trying to get a response for more than a month I have trying to get a response for several weeks because the transfers are on hold. Gufundme requested information and I sent all they have been asking a month ago. The fundraiser is for the Surgery of my sister and she is in pain, and we haven't been able to get the funds needed to complete the payment of the materials to the hospital.

Transfers paused for nearly a month with no idea how to retrieve funds!! I set up a fundraising page on behalf of my two daughters who along with their youth clubs choose a cause each year to raise money for. The account was set up nearly a month ago with transfers paused, I completed all forms and was told to expect 5-7 days. No response other than ‘we will escalate to our compliance team’ meanwhile we continue to receive donations. There are no humans only chat bots, my daughters are heartbroken that this money is not being sent to the babies we are raising money for, not to mention the stress I feel for accepting peoples donations only for the funds to be sat there doing nothing. I am having sleepless nights because of this, how can I face all the people who have donated in good faith, I wish I had never used GFM for our fundraiser. Their service falls way below my expectations for a company trying to help unite donors with a just cause. I would advise to AVOID at all costs.

Computer glitch remedied! A computer glitch caused my donation to be processed twice. I immediately contacted GoFundMe and Eleanor had the second charge reversed in a matter of minutes.