At first I couldn't find my bank… At first I couldn't find my bank because it's an online bank. But, the CSR helped me out.

Transfers paused for nearly a month with no idea how to retrieve funds!! I set up a fundraising page on behalf of my two daughters who along with their youth clubs choose a cause each year to raise money for. The account was set up nearly a month ago with transfers paused, I completed all forms and was told to expect 5-7 days. No response other than ‘we will escalate to our compliance team’ meanwhile we continue to receive donations. There are no humans only chat bots, my daughters are heartbroken that this money is not being sent to the babies we are raising money for, not to mention the stress I feel for accepting peoples donations only for the funds to be sat there doing nothing. I am having sleepless nights because of this, how can I face all the people who have donated in good faith, I wish I had never used GFM for our fundraiser. Their service falls way below my expectations for a company trying to help unite donors with a just cause. I would advise to AVOID at all costs.

Stolen our money It has been 2 months now and go fund me has all of the money our children have raised as a fundraiser.We cannot get them to release the money. There is no customer service and I am not convinced they are actually a real company.They have a few thousand pounds and I do not think we will ever see the cash our kids have worked really hard to raise money for a charity in Africa.It’s a disgrace

Fraud & Deceit Warning!! Be sure to carefully check out any request for funds because the folks at GoFundMe seems to be lacking any standards for honesty and integrity. They DO NOTHING to shut down identified scammers. My niece submitted a beautifully written request (created with AI) to plead for money due to her self-proclaimed dire heart condition. Unfortunately, her story is nothing more than a pack of lies. She has currently collected thousands of dollars, and her account remains active even though multiple family members have reported her fraudulent actions to GoFundMe. I'm appalled by my niece's behavior, and dismayed by the lack of oversight at GoFundMe. Sadly, I can't trust the integrity of GoFundMe and will no longer use them for my charitable donations.

I donated £100 to a 'Ugandan… I donated £100 to a 'Ugandan orphanage', I became suspicious after them (the 'orphanage') contacting me directly through social media. I tried to contact the organiser of the fundraiser to find out some further information who apparently is US based but they haven't replied?. The man who contacted me from the 'Orphanage' was asking me to share the go fund me link and had multiple different named social media sites, he was also sending images and videos from the 'Orphanage' which was odd . I asked for documentation to see its a registered NGO so I could be confident in helping further via gofundme. I since realise the documentation he provided is fake, I complained to Gofundme and they have not checked the 'orphanage' out, its still raising money despite almost certainly being fake, I have not been 'covered' despite the wonderful advertisements of being fully covered on the Gofund me website and I have received no moneyback as guaranteed and the reply from Go Fund me support was very unprofessional. I will never trust this site again. Do not believe your money is 'guaranteed' it IS NOT. They are not tackling or even have any interest in the fact the fundraiser is FAKE and I gave proof. No interest whatsoever. I'm sure the media would have a field day if they knew this sort of thing was happening and judging by the comments...its happening regularly