Setting up a GoFundMe for a Palestinian… Setting up a GoFundMe for a Palestinian family of three currently trapped and literally starving in Gaza (Rafah). After initial setup, receive message from GFM that my account is 'under review' pending my response to 'urgent' questions re the goals of my fundraiser. People can still contribute but I will not get any of these contributions until this 'urgent' review is resolved. I answer the long list of questions immediately, then hear nothing from GFM. Meanwhile people contribute to the site, but I never see any of the money and am thus unable to forward help to my friend's family in Gaza. Guess GFM Team is not starving and thus can take their time.

Absolutely shocking customer service Absolutely shocking customer service. There was an error in my donation that meant I transferred much too much money - go fund me say they will happily refund a mistaken donation. So I put in the request, contacting them over and over agani - despite being told I'd get a reply in 24 hours, I heard nothing. After 4 days I managed to speak to a live chat human not a robot. They promised to escalate and get back to me by the end of the day, I have still heard nothing 48 hours later. I am now in serious financial dire straits, and the poor fundraisers themselves have heard nothing. How can anyone trust making a donation through go fund me when they behave like this? I have never been so disappointed with any company. I will return here with an update to see if they do ANYTHING. But at the moment all they seem to do is take money for nothing. Awful -do not trust them at all.

Sneaky tactic by go fund me to extract extra money from me I was delighted to make a charity donation of £20 but very disappointed at the misleading tactic go fund me used to attempt to extract an extra £3.20 from me. Sneaky and naughty.

Stolen our money It has been 2 months now and go fund me has all of the money our children have raised as a fundraiser.We cannot get them to release the money. There is no customer service and I am not convinced they are actually a real company.They have a few thousand pounds and I do not think we will ever see the cash our kids have worked really hard to raise money for a charity in Africa.It’s a disgrace

Gave £50 to a good cause and charged… Gave £50 to a good cause and charged 16% fee. Don't use don't bother give direct. Cash grabbing fascists.