Support provided professionally The person whom I chatted responded professionally. I still think that it would be nice if there is a way to set up the tip percentage by the fund raiser. So, when a donor press the Donte Now button, the tip percentage appears as it was set up by the fund raiser. Currently, it’s set up the way that 17% of donated amount will be added as tips. And, many people don’t know it can be adjusted and think it’s the mandatory service charge that they should pay.

Computer glitch remedied! A computer glitch caused my donation to be processed twice. I immediately contacted GoFundMe and Eleanor had the second charge reversed in a matter of minutes.

I am an organizer I am an organizer, the beneficiary dont have access to a bank account. This is first time I am running a campaign, we mistakenly attached the organizer banking details with beneficiary account. I want to cancel that and add organizer banking details. Reached out to customer service via chat as this is the only option they have other than email which I already sent 3 times and did not get any response. The agent was taking 5 min before answering my each message, then the agent said she is going to close the chat and instead going to send me an email, she closed the chat and I never received any email. Fund are stuck and those fund are urgently needed to the family could die due to hunger if they did not receive those funds.

I have trying to get a response for more than a month I have trying to get a response for several weeks because the transfers are on hold. Gufundme requested information and I sent all they have been asking a month ago. The fundraiser is for the Surgery of my sister and she is in pain, and we haven't been able to get the funds needed to complete the payment of the materials to the hospital.

Don't do it! Out of $60 they are only giving $38.54 to my charity. This is outragious! I have set up a personal account for my charity now where 100% will go to it. I wish I would've read the reviews before starting this.