Do not fall in the trap of paying higher for pre-existing condition Do not fall in the trap of paying higher for your parents with pre-existing conditions. My father has a diabetes and he brought insulin from India to sustain over longer period. But as his insulin stock was over I tried to connect with INF elite support team. The team gave misinformation and told me to get the prescription refill from Doctors Please app and it will be 0$ cost. When I actually went to pick the insulin at CVS they said it’s 500$ and INF elite customer care said we don’t cover any prescription refill for existing pre condition. So it’s a total waste of paying higher for pre existing condition if we can not even get a single refill for medication covered by INF. Totally disappointing experience.

finally... a REAL COMPANY! i had very disheartened with my experience using another insurance last time my parents came. Was recommended from a friend at work to look at INF. I really like their service- they always answer the chat, phone calls up to 11:30 pm, emails- the even gave their whatsapp so my parents can call during flight. top notch service- i recommed all the way...

My wife and I travel to Florida every… My wife and I travel to Florida every year to stay in Naples. After hearing some horror stories- we decided to invest in a insurance policy for our US travel. since our provincial (we're from Canada), insurance does not cover anything meaningful. I was very thankful i got INF because my wife has appendicitis during our stay- they bill was close to $60,000 and INF took care of us. I've recommended INF to fellow snow birds such as myself.

Good product, Tough to Contact Staff Sometimes Good product, but sometimes tough to get in contact with staff. I enrolled in the INF Premier plan for my mom since she has some thyroid issues. However, I suppose i needed the accident cover. Mom burned herself cooking dinner for us, and I had to take her to emergency room. Since it was holiday weekend, I had trouble getting in touch with anyone at the office. Its was OK though- bills were submitted and paid, and they did call me on the day they were opened. Overall, the insurance did what it was supposed to so i guess i am happy.

I had a bad experience with INF visitor… I had a bad experience with INF visitor care. I bought the insurance for my parents. I was told that I will refund of 10% of corporate discount. I still have not received any. I tried emailing them multiple time no response. I contacted them, they created ticket on behalf of me but never provided any update.