Travelling down to San Antonio to visit… Travelling down to San Antonio to visit my daughter. After hearing the cost of childbirth, I didn't want to take the risk of not visiting without insurance. I have a Canadian annual travel plan- but I recently had a heart issue which they say wouldn't be covered. I found INF through google and they offered me the only plan which does not exclude any heart condition. I had the peace of mind where I could finally travel.

Good product, Tough to Contact Staff Sometimes Good product, but sometimes tough to get in contact with staff. I enrolled in the INF Premier plan for my mom since she has some thyroid issues. However, I suppose i needed the accident cover. Mom burned herself cooking dinner for us, and I had to take her to emergency room. Since it was holiday weekend, I had trouble getting in touch with anyone at the office. Its was OK though- bills were submitted and paid, and they did call me on the day they were opened. Overall, the insurance did what it was supposed to so i guess i am happy.

BMI plan initially denied claims, but resolved after customer support This company sells a travel assistance program claiming it's the best and covers everything unlike other travel insurance. Using this ruse, they also charge several times the premium. However, they are worse than other travel insurance and are hardly even an insurance. I got the BMI plan from them and this has a rule of reporting in 24 hours. However, this is ambiguous and they can interpret in a way to deny your claims. Even if a symptom of pain started less than 24 hours ago, they can claim that it was due to an issue from more than 24 hours ago. EDIT: This was resolved after reaching out to customer service and the required medical provider call and prescription medicine were provided.

Prakash at INF Visitor Care is… Prakash at INF Visitor Care is extremely resourceful and is well versed with the travel health insurance plans offered through INF. He is very professional, friendly, and answers all questions very patiently. He responds to queries promptly. I have purchased the INF Premier plan with preexisting coverage without any hassle. I would purchase this again in the future. Manjula Ananthram

I had a bad experience with INF visitor… I had a bad experience with INF visitor care. I bought the insurance for my parents. I was told that I will refund of 10% of corporate discount. I still have not received any. I tried emailing them multiple time no response. I contacted them, they created ticket on behalf of me but never provided any update.