Good product, Tough to Contact Staff Sometimes Good product, but sometimes tough to get in contact with staff. I enrolled in the INF Premier plan for my mom since she has some thyroid issues. However, I suppose i needed the accident cover. Mom burned herself cooking dinner for us, and I had to take her to emergency room. Since it was holiday weekend, I had trouble getting in touch with anyone at the office. Its was OK though- bills were submitted and paid, and they did call me on the day they were opened. Overall, the insurance did what it was supposed to so i guess i am happy.

I would recommend anyone getting a… I would recommend anyone getting a visitor plan to tkae a look at the elite coverage. I enrolled my dad after he had a triple bypass surgery- just to be on safe side. Luckily i had the full pre-ex coverage so when he had chest tightness it was covered. These are expensive plans, relatvie to obamacare it's a steal!

Do not fall in the trap of paying higher for pre-existing condition Do not fall in the trap of paying higher for your parents with pre-existing conditions. My father has a diabetes and he brought insulin from India to sustain over longer period. But as his insulin stock was over I tried to connect with INF elite support team. The team gave misinformation and told me to get the prescription refill from Doctors Please app and it will be 0$ cost. When I actually went to pick the insulin at CVS they said it’s 500$ and INF elite customer care said we don’t cover any prescription refill for existing pre condition. So it’s a total waste of paying higher for pre existing condition if we can not even get a single refill for medication covered by INF. Totally disappointing experience.

Travelling down to San Antonio to visit… Travelling down to San Antonio to visit my daughter. After hearing the cost of childbirth, I didn't want to take the risk of not visiting without insurance. I have a Canadian annual travel plan- but I recently had a heart issue which they say wouldn't be covered. I found INF through google and they offered me the only plan which does not exclude any heart condition. I had the peace of mind where I could finally travel.

Very good and approachable customer… Very good and approachable customer service. Website/ online portal is pretty good too in terms of a wide variety of plan to suit everyone’s need. I personally liked the fact the after narrowing down my options to two plans, I could call customer support and discuss both plans to be able decide on one.