I had a bad experience with INF visitor… I had a bad experience with INF visitor care. I bought the insurance for my parents. I was told that I will refund of 10% of corporate discount. I still have not received any. I tried emailing them multiple time no response. I contacted them, they created ticket on behalf of me but never provided any update.

My wife and I travel to Florida every… My wife and I travel to Florida every year to stay in Naples. After hearing some horror stories- we decided to invest in a insurance policy for our US travel. since our provincial (we're from Canada), insurance does not cover anything meaningful. I was very thankful i got INF because my wife has appendicitis during our stay- they bill was close to $60,000 and INF took care of us. I've recommended INF to fellow snow birds such as myself.

Good product, Tough to Contact Staff Sometimes Good product, but sometimes tough to get in contact with staff. I enrolled in the INF Premier plan for my mom since she has some thyroid issues. However, I suppose i needed the accident cover. Mom burned herself cooking dinner for us, and I had to take her to emergency room. Since it was holiday weekend, I had trouble getting in touch with anyone at the office. Its was OK though- bills were submitted and paid, and they did call me on the day they were opened. Overall, the insurance did what it was supposed to so i guess i am happy.

BMI plan initially denied claims, but resolved after customer support This company sells a travel assistance program claiming it's the best and covers everything unlike other travel insurance. Using this ruse, they also charge several times the premium. However, they are worse than other travel insurance and are hardly even an insurance. I got the BMI plan from them and this has a rule of reporting in 24 hours. However, this is ambiguous and they can interpret in a way to deny your claims. Even if a symptom of pain started less than 24 hours ago, they can claim that it was due to an issue from more than 24 hours ago. EDIT: This was resolved after reaching out to customer service and the required medical provider call and prescription medicine were provided.

finally... a REAL COMPANY! i had very disheartened with my experience using another insurance last time my parents came. Was recommended from a friend at work to look at INF. I really like their service- they always answer the chat, phone calls up to 11:30 pm, emails- the even gave their whatsapp so my parents can call during flight. top notch service- i recommed all the way...