My parent visited me for the first time in the USA My parent visited me in the USA for the first in Xmas, we had INF Elite 80% plan with united health care network, and my dad has high blood pressure, we like the Robin Assist helped us to make the appointment which made the trip much easier, we used the urgent care, and he got the prescription to stabilize his blood pressure. I am glad we bought the INF plans insurance for them, so we don't need to worry about how to visit doctor.

Booking experience was amazing Booked INF BMI VIP+ for my dad, as Pre-existing coverage was not our goal. Plan looks good (essentially equivalent of Elite with lower limit for pre-existing). Prakash helped clarify everything very nicely, and booking experience was 5-star with all questions answered over the chat.

Very good and approachable customer… Very good and approachable customer service. Website/ online portal is pretty good too in terms of a wide variety of plan to suit everyone’s need. I personally liked the fact the after narrowing down my options to two plans, I could call customer support and discuss both plans to be able decide on one.

BMI plan initially denied claims, but resolved after customer support This company sells a travel assistance program claiming it's the best and covers everything unlike other travel insurance. Using this ruse, they also charge several times the premium. However, they are worse than other travel insurance and are hardly even an insurance. I got the BMI plan from them and this has a rule of reporting in 24 hours. However, this is ambiguous and they can interpret in a way to deny your claims. Even if a symptom of pain started less than 24 hours ago, they can claim that it was due to an issue from more than 24 hours ago. EDIT: This was resolved after reaching out to customer service and the required medical provider call and prescription medicine were provided.

Bought BMI VIP plan for parents Bought BMI VIP plan for parents when they arrived in April 2021. After two days , Dad started having COVID symptoms. Called BMI and they helped to book appointment for testing. After couple of days , we went to ER because he wasn't feeling well. Again INF/BMI helped. All this time, we never paid anything. All claims and appointment taken care by insurance directly. I would definitely recommend INF (BMI VIP plan).