BMI plan initially denied claims, but resolved after customer support This company sells a travel assistance program claiming it's the best and covers everything unlike other travel insurance. Using this ruse, they also charge several times the premium. However, they are worse than other travel insurance and are hardly even an insurance. I got the BMI plan from them and this has a rule of reporting in 24 hours. However, this is ambiguous and they can interpret in a way to deny your claims. Even if a symptom of pain started less than 24 hours ago, they can claim that it was due to an issue from more than 24 hours ago. EDIT: This was resolved after reaching out to customer service and the required medical provider call and prescription medicine were provided.

Booking experience was amazing Booked INF BMI VIP+ for my dad, as Pre-existing coverage was not our goal. Plan looks good (essentially equivalent of Elite with lower limit for pre-existing). Prakash helped clarify everything very nicely, and booking experience was 5-star with all questions answered over the chat.

Best visitors insurance. No brainer. Regarding the service, once you buy the plan - you can access memd and "doctor please" services for free and meet doctors over video calls - you get discounts on prescriptions and refills using the code provided by inf - you can visit really good hospitals such as stanford, el camino at negotiated prices. Absolutely no brainer to go with inf and have a good peace of mind with this service.

Advantaged covered when I needed I enrolled in the INF Advantage plan for my mom because she's been having very brittle bones recently. The coverage came in handy when she accidentally slipped in the bathtub and fractured her tibia. of course this was covered by the insurance because it was an accident and they paid really really well. I'm really happy that they offered 150,000 coverage because my total bill was around 48,000 and they paid around 40,000 of that.

Good product, Tough to Contact Staff Sometimes Good product, but sometimes tough to get in contact with staff. I enrolled in the INF Premier plan for my mom since she has some thyroid issues. However, I suppose i needed the accident cover. Mom burned herself cooking dinner for us, and I had to take her to emergency room. Since it was holiday weekend, I had trouble getting in touch with anyone at the office. Its was OK though- bills were submitted and paid, and they did call me on the day they were opened. Overall, the insurance did what it was supposed to so i guess i am happy.