Booking experience was amazing Booked INF BMI VIP+ for my dad, as Pre-existing coverage was not our goal. Plan looks good (essentially equivalent of Elite with lower limit for pre-existing). Prakash helped clarify everything very nicely, and booking experience was 5-star with all questions answered over the chat.

Bought BMI VIP plan for parents Bought BMI VIP plan for parents when they arrived in April 2021. After two days , Dad started having COVID symptoms. Called BMI and they helped to book appointment for testing. After couple of days , we went to ER because he wasn't feeling well. Again INF/BMI helped. All this time, we never paid anything. All claims and appointment taken care by insurance directly. I would definitely recommend INF (BMI VIP plan).

Very good and approachable customer… Very good and approachable customer service. Website/ online portal is pretty good too in terms of a wide variety of plan to suit everyone’s need. I personally liked the fact the after narrowing down my options to two plans, I could call customer support and discuss both plans to be able decide on one.

Best visitors insurance. No brainer. Regarding the service, once you buy the plan - you can access memd and "doctor please" services for free and meet doctors over video calls - you get discounts on prescriptions and refills using the code provided by inf - you can visit really good hospitals such as stanford, el camino at negotiated prices. Absolutely no brainer to go with inf and have a good peace of mind with this service.

Good product, Tough to Contact Staff Sometimes Good product, but sometimes tough to get in contact with staff. I enrolled in the INF Premier plan for my mom since she has some thyroid issues. However, I suppose i needed the accident cover. Mom burned herself cooking dinner for us, and I had to take her to emergency room. Since it was holiday weekend, I had trouble getting in touch with anyone at the office. Its was OK though- bills were submitted and paid, and they did call me on the day they were opened. Overall, the insurance did what it was supposed to so i guess i am happy.