Good product, Tough to Contact Staff Sometimes Good product, but sometimes tough to get in contact with staff. I enrolled in the INF Premier plan for my mom since she has some thyroid issues. However, I suppose i needed the accident cover. Mom burned herself cooking dinner for us, and I had to take her to emergency room. Since it was holiday weekend, I had trouble getting in touch with anyone at the office. Its was OK though- bills were submitted and paid, and they did call me on the day they were opened. Overall, the insurance did what it was supposed to so i guess i am happy.

I had a bad experience with INF visitor… I had a bad experience with INF visitor care. I bought the insurance for my parents. I was told that I will refund of 10% of corporate discount. I still have not received any. I tried emailing them multiple time no response. I contacted them, they created ticket on behalf of me but never provided any update.

BMI plan initially denied claims, but resolved after customer support This company sells a travel assistance program claiming it's the best and covers everything unlike other travel insurance. Using this ruse, they also charge several times the premium. However, they are worse than other travel insurance and are hardly even an insurance. I got the BMI plan from them and this has a rule of reporting in 24 hours. However, this is ambiguous and they can interpret in a way to deny your claims. Even if a symptom of pain started less than 24 hours ago, they can claim that it was due to an issue from more than 24 hours ago. EDIT: This was resolved after reaching out to customer service and the required medical provider call and prescription medicine were provided.

6 months ago 6 months ago, my Mom had a minor kidney issue, that unexpectingly became a bit major. Actually a ER visit that cost an estimated $5,000. INF's PREMIER Plan covered the claim as well as my peace of mind! Really thankfully this group has a plan that covers pre existing kidney probs.....

Can't thank INF enough Can't thank INF enough, with this visitor's insurance company. Gave them a shot after a rough experience last year with another group that I'd rather not mention, but just glad things all worked out. Had a claim for an Rx antibiotic after an accident for my Mom, and INF got me PIF! Add professionalism to this list and I have to admit, you have a customer for life. Thank You, thank you!