Very good and approachable customer… Very good and approachable customer service. Website/ online portal is pretty good too in terms of a wide variety of plan to suit everyone’s need. I personally liked the fact the after narrowing down my options to two plans, I could call customer support and discuss both plans to be able decide on one.

Do not fall in the trap of paying higher for pre-existing condition Do not fall in the trap of paying higher for your parents with pre-existing conditions. My father has a diabetes and he brought insulin from India to sustain over longer period. But as his insulin stock was over I tried to connect with INF elite support team. The team gave misinformation and told me to get the prescription refill from Doctors Please app and it will be 0$ cost. When I actually went to pick the insulin at CVS they said it’s 500$ and INF elite customer care said we don’t cover any prescription refill for existing pre condition. So it’s a total waste of paying higher for pre existing condition if we can not even get a single refill for medication covered by INF. Totally disappointing experience.

Bought BMI VIP plan for parents Bought BMI VIP plan for parents when they arrived in April 2021. After two days , Dad started having COVID symptoms. Called BMI and they helped to book appointment for testing. After couple of days , we went to ER because he wasn't feeling well. Again INF/BMI helped. All this time, we never paid anything. All claims and appointment taken care by insurance directly. I would definitely recommend INF (BMI VIP plan).

Advantaged covered when I needed I enrolled in the INF Advantage plan for my mom because she's been having very brittle bones recently. The coverage came in handy when she accidentally slipped in the bathtub and fractured her tibia. of course this was covered by the insurance because it was an accident and they paid really really well. I'm really happy that they offered 150,000 coverage because my total bill was around 48,000 and they paid around 40,000 of that.

Booking experience was amazing Booked INF BMI VIP+ for my dad, as Pre-existing coverage was not our goal. Plan looks good (essentially equivalent of Elite with lower limit for pre-existing). Prakash helped clarify everything very nicely, and booking experience was 5-star with all questions answered over the chat.