I ordered a passenger side view mirror… I ordered a passenger side view mirror for my 2017 Honda Accord Sport from Bessler Auto Parts. I sent a message to Bessler asking questions about product and refund policies. Bessler responded quickly and answered all my questions. They communicated well and they were willing to help. When I informed them I found product for a cheaper price they reached out to me. Bessler allowed me to keep the product and gave me a full refund. I was informed by them I may need the part later and to keep it. I asked to make sure I wasn't hearing thi go when they told me to keep product and they would be refunding my money. Great customer service and I definitely will be using them again for any Auto parts needs.

Unprofessional and unorganized Part I bought said it was in my location but it was in another state so had to cancel order and get refund took a while to get help from staff and one was cussing in a office next to the front door

Rare bad experience. I ordered a rear axle on line from them. Never got it. I called several times with no reply. Adam from Besslers reached out me to explain the unfortunate series of events that created this mess and did his best to make it right. I use Besslers in Hebron a lot and never had an issue so I will consider this an anomaly.

Transmission issue Buy at your own RISK! I purchased a Korean built C/V trans. for a 2016 Nissan Rogue. I provided him the vin for the vehicle. Seller substituted a Japan built trans. for my Korean built vehicle. I informed seller of mix up before install, but Corey assured me that the trans. was interchangeable. So we installed the trans and programmed the car but it would not move. Per Nissan dealer, they informed me the transmissions are NOT interchangeable. I installed a rebuilt Nissan trans. works great. Yes they issued refund for trans. but I am out $2000 for labor and programming for there substitution of first transmission. Not impressed!!!

I wish I would have asked more… I wish I would have asked more specifics about my purchase instead of going off the pictures. But overall great customer service, communication, and easy pick up! Drove over an hour from home would shop again if need be 🙂