How customer service should be Although we received the part and it was cracked Billy refunded us our money but is still on the lookout for the part we need. Will definitely continue to do business with a company that honors their commitments!!

I was overcharged in shipping …. I was overcharged in shipping ….. A Bessler staff member called me and explained I was overcharged and they would reimburse me …… in my opinion this is over and beyond taking care of their customers….. Thank you !! Will definitely use them in the future!!

Very fast turn-a-around Very fast turn-a-around. Ordered a tail light on Sunday, it shipped on Monday and was received on Tuesday. Was in great shape. Their grade was the part was spot on, an A.

Great customer service. 2005 extra cab rear doors. I ordered a truck door for pick-up in Massilon from the website with help from a Bessler employee using the wesite txt app. Bessler sent me a txt when the door arrived. When I went to pick up the door I found I had ordered the wrong side. The Bessler counter person said no problem we can refund the payment and order the correct door. After looking at the great condition of the first door I decided to keep it and thankfully the door side I originally wanted to purchase was on the property. Even though it was close to closing time they pulled the door from the warehouse. I left Bessler with 2 rear doors for a 2005 GMC 2500 extra-cab for a great price. I was very happy with the attitude and assistance of the parts counter and shipping dock personnel. I drove 2 hours to pick up the doors and would make the trip again to pick-up parts.

Everyone I dealt with from the ordering… Everyone I dealt with from the ordering to the pick up process was GREAT! their energies were unmatched and they made the process so smooth