Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

Key City Compost has gone above and… Key City Compost has gone above and beyond to make sure I am able to compost, which is super cool! If I forget to put my bucket out, they'll leave an additional one for me anyway. Once, during a move, they even followed me to my new home to pick up my compost after I'd forgotten to adjust the address! Key City is the greatest and Frederick is incredibly lucky to have a program like this! Thank you for all that you do!

If you don’t want to deal with the mess… If you don’t want to deal with the mess of doing your own compost, this is a great service. They are easy to work with, collecting your bucket on a regular schedule and replacing it with a new one. Three customer service features I like are the yearly billing discount option, the pick up reminder emails, and the pick up person’s effort to collect the bucket even when I forget to put it out. Also I appreciate being able to stop service when went on vacation.

Easy AND Important! Couldn’t ask for an easier way to move forward on a path towards an environmentally friendly and sustainable home. We have less than one bag of trash a week now and it is never stinky! It is such a great feeling to know that all of our food waste is going back into the ground in a nourishing way, rather than being trapped in a landfill and contributing to atmospheric methane levels. Thank you, Key City Compost! Frederick is so lucky to have you!

Excellent service from our deliver and… Excellent service from our deliver and pickup guy. Great attitude. Great price. Key City Compost thank you for your outstanding service. We need more people to be involved in Parkfairfax. I keep talking to neighbors.