Straightforward & easy Straightforward & easy. I like having a place to dispose of my food waste that isn't the garbage or garbage disposal and I like even more getting my bags of compost in the spring. The pricing is reasonable and the service is predictable. Also always get a quick reply to emails or phone calls.

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

Easy AND Important! Couldn’t ask for an easier way to move forward on a path towards an environmentally friendly and sustainable home. We have less than one bag of trash a week now and it is never stinky! It is such a great feeling to know that all of our food waste is going back into the ground in a nourishing way, rather than being trapped in a landfill and contributing to atmospheric methane levels. Thank you, Key City Compost! Frederick is so lucky to have you!

I love having home compost pick-up I love having home compost pick-up! I'm so appreciative of the job Key Compost does every week. They made it really easy for us to get started here in Park Fairfax. the collection bucket is nice and large--I often leave the bucket out every other week and so far it hasn't been an issue. The staff is really nice and responsive and I haven't had any issues with compost not being picked up. Everyone should have home compost collection!

no bad comment no bad comment, excellent i had experience