Wonderful company and service. Highly recommend. We signed up initially for bi-monthly pick ups and paid a year in advance, but it didn’t take long to realize this vegan family of 5 needed the weekly option. I messaged them and they let me pay the difference to make it happen. My interactions with the delivery/pickup driver were always brief, but pleasant. They’re doing great work and I’m happy with the service they have provided me.

A Revision of My Earlier… Hi -- This is a revision of my earlier 5-star review. I have been frustrated with communication with the company and driver since I cancelled my service. Maybe be innocent miscommunication but was an ongoing annoyance nonetheless. Otherwise, service was great!

Helping reduce waste! Helping reduce waste, easy to work with, and great customer service!

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

Good for the environment Good for the environment, good for our community. The composting service is good for the environment by moving compostable materials out of landfills and converting them to usable compost. It helps our community's bottom line by reducing trash collection fees. It also helps keep plastic trash bags out of the wast stream. Since all the messy stuff goes in the compost bin, the rest of the trash is essentially dry so I can use a paper bag to dispose of it.