Excellent service from our deliver and… Excellent service from our deliver and pickup guy. Great attitude. Great price. Key City Compost thank you for your outstanding service. We need more people to be involved in Parkfairfax. I keep talking to neighbors.

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

no bad comment no bad comment, excellent i had experience

We are moving away and will miss this service We are moving away. Leaving this composting service behind is unfortunate for many reasons. First, it is simple, and free for folks living in downtown Frederick. Second, we got a bag of finished compost this fall, which we used to supplement our many street-side planters. Third, I get a feeling of great happiness to see so many white five-gallon containers out on front steps and porches on pickup day. I feel that I’m part of a great community. Fourth, the composting service has improved our weekly curbside trash collection. It’s all of a piece with the colorful boats on the creek in the winter and the festivals in town throughout the year. It’s a piece of the whole that contributes to a wonderful, inviting community. Who wouldn’t want to live in Frederick?

If you don’t want to deal with the mess… If you don’t want to deal with the mess of doing your own compost, this is a great service. They are easy to work with, collecting your bucket on a regular schedule and replacing it with a new one. Three customer service features I like are the yearly billing discount option, the pick up reminder emails, and the pick up person’s effort to collect the bucket even when I forget to put it out. Also I appreciate being able to stop service when went on vacation.