Wonderful company and service. Highly recommend. We signed up initially for bi-monthly pick ups and paid a year in advance, but it didn’t take long to realize this vegan family of 5 needed the weekly option. I messaged them and they let me pay the difference to make it happen. My interactions with the delivery/pickup driver were always brief, but pleasant. They’re doing great work and I’m happy with the service they have provided me.

I Love Key City Compost! I love Key City Compost! I've been a customer since April of 2019 and have never had any problems. They are always true to their word - My compost bucket is picked up and replaced when they say it will be and when there are schedule changes needed (weather, holidays, etc...) I always get enough notice. I've also had occasional questions about what I can put in the bucket and I've always gotten prompt answers. I love that I can keep my food scraps out of the landfill and still get quality compost for my garden without having to do all the hard work in between.

Blooming Good Service Key City Compost has always been quick to respond to my questions and any changes I need to make for my pickups. They are very professional and easy to work with. It makes me happy to be able to have my compostable trash put to use other than filling up the land fills. Even better, the soil I received from the compost made my hydrangea bloom like I've never seen before.

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

Helping reduce waste! Helping reduce waste, easy to work with, and great customer service!