If you don’t want to deal with the mess… If you don’t want to deal with the mess of doing your own compost, this is a great service. They are easy to work with, collecting your bucket on a regular schedule and replacing it with a new one. Three customer service features I like are the yearly billing discount option, the pick up reminder emails, and the pick up person’s effort to collect the bucket even when I forget to put it out. Also I appreciate being able to stop service when went on vacation.

Long time customer (3 years) Long time customer (3 years). I really love the convenience of this service and knowing my food waste isn't buried in a landfill. It's easy. Place your bucket outside your door for pick up and get a clean bucket in return.

Good for the environment Good for the environment, good for our community. The composting service is good for the environment by moving compostable materials out of landfills and converting them to usable compost. It helps our community's bottom line by reducing trash collection fees. It also helps keep plastic trash bags out of the wast stream. Since all the messy stuff goes in the compost bin, the rest of the trash is essentially dry so I can use a paper bag to dispose of it.

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

Excellent service from our deliver and… Excellent service from our deliver and pickup guy. Great attitude. Great price. Key City Compost thank you for your outstanding service. We need more people to be involved in Parkfairfax. I keep talking to neighbors.