Helping reduce waste! Helping reduce waste, easy to work with, and great customer service!

If you don’t want to deal with the mess… If you don’t want to deal with the mess of doing your own compost, this is a great service. They are easy to work with, collecting your bucket on a regular schedule and replacing it with a new one. Three customer service features I like are the yearly billing discount option, the pick up reminder emails, and the pick up person’s effort to collect the bucket even when I forget to put it out. Also I appreciate being able to stop service when went on vacation.

no bad comment no bad comment, excellent i had experience

Straightforward & easy Straightforward & easy. I like having a place to dispose of my food waste that isn't the garbage or garbage disposal and I like even more getting my bags of compost in the spring. The pricing is reasonable and the service is predictable. Also always get a quick reply to emails or phone calls.

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.