A Revision of My Earlier… Hi -- This is a revision of my earlier 5-star review. I have been frustrated with communication with the company and driver since I cancelled my service. Maybe be innocent miscommunication but was an ongoing annoyance nonetheless. Otherwise, service was great!

Easy-Peasy If only other home pickup services were this easy to business with! Not only is composting so important but they make it so easy. Love the online scheduling options!!

Straightforward & easy Straightforward & easy. I like having a place to dispose of my food waste that isn't the garbage or garbage disposal and I like even more getting my bags of compost in the spring. The pricing is reasonable and the service is predictable. Also always get a quick reply to emails or phone calls.

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

Excellent service from our deliver and… Excellent service from our deliver and pickup guy. Great attitude. Great price. Key City Compost thank you for your outstanding service. We need more people to be involved in Parkfairfax. I keep talking to neighbors.