Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

Easy AND Important! Couldn’t ask for an easier way to move forward on a path towards an environmentally friendly and sustainable home. We have less than one bag of trash a week now and it is never stinky! It is such a great feeling to know that all of our food waste is going back into the ground in a nourishing way, rather than being trapped in a landfill and contributing to atmospheric methane levels. Thank you, Key City Compost! Frederick is so lucky to have you!

Helping reduce waste! Helping reduce waste, easy to work with, and great customer service!

Long time customer (3 years) Long time customer (3 years). I really love the convenience of this service and knowing my food waste isn't buried in a landfill. It's easy. Place your bucket outside your door for pick up and get a clean bucket in return.

Easy-Peasy If only other home pickup services were this easy to business with! Not only is composting so important but they make it so easy. Love the online scheduling options!!