Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.

Glad to help the world! Glad I saw the advertisement at the county compost drop off as it was getting difficult to drive to that site! What with all my speeding tickets from the cameras. :) Love the consistency in pick up weekly and glad you guys take our additional large bag every week in addition to the bucket. Glad you guys swap the buckets weekly. Aside from the convenience, glad that you guys are able to help US help the try to help the world! We just need to convince everyone to compost!

We are moving away and will miss this service We are moving away. Leaving this composting service behind is unfortunate for many reasons. First, it is simple, and free for folks living in downtown Frederick. Second, we got a bag of finished compost this fall, which we used to supplement our many street-side planters. Third, I get a feeling of great happiness to see so many white five-gallon containers out on front steps and porches on pickup day. I feel that I’m part of a great community. Fourth, the composting service has improved our weekly curbside trash collection. It’s all of a piece with the colorful boats on the creek in the winter and the festivals in town throughout the year. It’s a piece of the whole that contributes to a wonderful, inviting community. Who wouldn’t want to live in Frederick?

Straightforward & easy Straightforward & easy. I like having a place to dispose of my food waste that isn't the garbage or garbage disposal and I like even more getting my bags of compost in the spring. The pricing is reasonable and the service is predictable. Also always get a quick reply to emails or phone calls.

Helping reduce waste! Helping reduce waste, easy to work with, and great customer service!