Key City Compost has gone above and… Key City Compost has gone above and beyond to make sure I am able to compost, which is super cool! If I forget to put my bucket out, they'll leave an additional one for me anyway. Once, during a move, they even followed me to my new home to pick up my compost after I'd forgotten to adjust the address! Key City is the greatest and Frederick is incredibly lucky to have a program like this! Thank you for all that you do!

Wonderful company and service. Highly recommend. We signed up initially for bi-monthly pick ups and paid a year in advance, but it didn’t take long to realize this vegan family of 5 needed the weekly option. I messaged them and they let me pay the difference to make it happen. My interactions with the delivery/pickup driver were always brief, but pleasant. They’re doing great work and I’m happy with the service they have provided me.

I love having home compost pick-up I love having home compost pick-up! I'm so appreciative of the job Key Compost does every week. They made it really easy for us to get started here in Park Fairfax. the collection bucket is nice and large--I often leave the bucket out every other week and so far it hasn't been an issue. The staff is really nice and responsive and I haven't had any issues with compost not being picked up. Everyone should have home compost collection!

Glad to help the world! Glad I saw the advertisement at the county compost drop off as it was getting difficult to drive to that site! What with all my speeding tickets from the cameras. :) Love the consistency in pick up weekly and glad you guys take our additional large bag every week in addition to the bucket. Glad you guys swap the buckets weekly. Aside from the convenience, glad that you guys are able to help US help the try to help the world! We just need to convince everyone to compost!

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.