Good service and price Price was good and they were very easy to deal with. Definitely going to use them again to clear a couple other things out of the house in time.

Terrible experience with this company Terrible experience with this company. I ordered pick up of a medium swing set, among other items. I sent a picture, and two days later they inform me that a toddlers swing set was actually a play structure because it was outside, had a small side, and was made of wood even though the description of medium swing set includes a slide and makes no distinction about where it is located or what it is made of (wood or otherwise). They tried to charge me an extra $600, and when I refused and cancelled 5 days before pickup, they wouldn't refund my money without a 20% cancellation fee. Avoid using this service.

Wonderful experience Wonderful experience! I was kept informed. They were timely. The two gentlemen who came by were respectful and kind.

Excellent Excellent, efficient pick-up. They came the same day I hired them and kept me updated on my status the entire way through.

Don't waste your time. Today I had the distinct pleasure of working with LoadUp today for a simple couch removal. I was assigned a worker for my removal at 8:10 Am. 7.5 hours later I noticed that the tracker is not working. I reached out to customer service only to be informed by Max & Aaron that whomever was supposed to complete my service is out sick and that there isn't anyone in my area to do this service. I begrudgingly completed the service myself and since their service was no longer required due to their lack of availability, I asked for a refund. I was informed by Max that I would only receive half of total funds rendered for the service due to them cancelling the reservation since they were no longer required. $80 was paid for a service that wasn't even assigned or completed. Please look elsewhere for any of your item removal needs. This was a complete waste of time and money. Customer Service is also a text only service & did respond to my inquiries very quickly until I asked about a refund.