Worst company in the world Worst company in the world. Required upfront huge payment, never showed removed terms with neighbors, then company takes 50% of payment. Complete scam and we should have known from looking on line and paying up front. Might be good in the south, but screws the north.

Excellent Excellent, efficient pick-up. They came the same day I hired them and kept me updated on my status the entire way through.

Amazing service and the best price… Amazing service and the best price around. I received three quotes and LoadUp offered the best options and price. The online setup was a breeze and communication from beginning to end was extremely thorough. The pickup team were extremely courteous and moved both quickly and carefully to remove the furniture. I would give 6 stars of I could for the excellent service.

50% Refund Policy??? Say it ain't so! Setup an appointment to pick up one upright freezer and one chest freezer that are no longer working. On the day of the scheduled pick up the driver contacted me wanting to cancel the pickup for that day and reschedule for the next day because of inclement weather. I then immediately called the company requesting to cancel the pickup since I no longer needed their services. When I called the representative told me I was only entitled to a 50% refund even though they failed to meet the terms of our agreement. It was explained to me that it was their company policy and there was nothing that could be done. Highly unprofessional company that kept almost $100 of my money for no services rendered. Stay far away from these crooks. You've been warned.

Don't waste your time. Today I had the distinct pleasure of working with LoadUp today for a simple couch removal. I was assigned a worker for my removal at 8:10 Am. 7.5 hours later I noticed that the tracker is not working. I reached out to customer service only to be informed by Max & Aaron that whomever was supposed to complete my service is out sick and that there isn't anyone in my area to do this service. I begrudgingly completed the service myself and since their service was no longer required due to their lack of availability, I asked for a refund. I was informed by Max that I would only receive half of total funds rendered for the service due to them cancelling the reservation since they were no longer required. $80 was paid for a service that wasn't even assigned or completed. Please look elsewhere for any of your item removal needs. This was a complete waste of time and money. Customer Service is also a text only service & did respond to my inquiries very quickly until I asked about a refund.