Don't waste your time. Today I had the distinct pleasure of working with LoadUp today for a simple couch removal. I was assigned a worker for my removal at 8:10 Am. 7.5 hours later I noticed that the tracker is not working. I reached out to customer service only to be informed by Max & Aaron that whomever was supposed to complete my service is out sick and that there isn't anyone in my area to do this service. I begrudgingly completed the service myself and since their service was no longer required due to their lack of availability, I asked for a refund. I was informed by Max that I would only receive half of total funds rendered for the service due to them cancelling the reservation since they were no longer required. $80 was paid for a service that wasn't even assigned or completed. Please look elsewhere for any of your item removal needs. This was a complete waste of time and money. Customer Service is also a text only service & did respond to my inquiries very quickly until I asked about a refund.

Good service and price Price was good and they were very easy to deal with. Definitely going to use them again to clear a couple other things out of the house in time.

Load up was easy to work with and the… Load up was easy to work with and the process went smoothly. Eric and Caz did a great job removing the furniture quickly and easily. The furniture was to be donated and they mentioned probably to the Salvation Army. I would recommend LoadUp if you’re looking for an easy way to donate furniture or simply have it removed. Very pleasant experience!

Terrible experience with this company Terrible experience with this company. I ordered pick up of a medium swing set, among other items. I sent a picture, and two days later they inform me that a toddlers swing set was actually a play structure because it was outside, had a small side, and was made of wood even though the description of medium swing set includes a slide and makes no distinction about where it is located or what it is made of (wood or otherwise). They tried to charge me an extra $600, and when I refused and cancelled 5 days before pickup, they wouldn't refund my money without a 20% cancellation fee. Avoid using this service.

Wonderful experience Wonderful experience! I was kept informed. They were timely. The two gentlemen who came by were respectful and kind.