Not a great experience Not a great experience. I took a picture of the bball goal, explained it was heavy and bolted down. The loader did not bring the right tools or enough help. Left twice the first scheduled day and came back after rescheduling and then left again. I ended up having to take down the goal myself with a helper with just a little effort. He sent two other guys and didn’t come back, I ended up having to help them load it, after I paid for the basketball goal to get loaded away. Wouldn’t use this company again. The customer service was great (only reason I’m giving two stars) though and sent me a refund for taking down the goal myself.

Prompt, expeditious and courteous Joarcy and his partner arrived a little early, which was great, carried off all of my bulky furniture and somehow packed it into a small van. All in less than 30 minutes. Thanks to them I can move myself into a much smaller apartment in a much bigger city on the other side of the country.

50% Refund Policy??? Say it ain't so! Setup an appointment to pick up one upright freezer and one chest freezer that are no longer working. On the day of the scheduled pick up the driver contacted me wanting to cancel the pickup for that day and reschedule for the next day because of inclement weather. I then immediately called the company requesting to cancel the pickup since I no longer needed their services. When I called the representative told me I was only entitled to a 50% refund even though they failed to meet the terms of our agreement. It was explained to me that it was their company policy and there was nothing that could be done. Highly unprofessional company that kept almost $100 of my money for no services rendered. Stay far away from these crooks. You've been warned.

Loaders were scheduled 8am-12pm Loaders were scheduled 8am-12pm. I got a message after 12pm wanting to reschedule 12pm-4pm. Do not give your money to this company! Would not refund my money so I could use a different service. They said I would be canceling even though their drivers never arrived. DO NOT USE THIS COMPANY!

First Time This was my first time using LoadUp. I needed some old furniture to be removed and donated to a local charity or trashed. I booked online and itemized the pieces that needed to be removed. I was very happy with the price. Joseph and crew showed up right on time and had everything out within an hour. I'd definitely use this service again