Ordering from the website was easy Ordering from the website was easy. The item was shipped right away. Delivery was slow, took longer fhan expected and tracking updates from FedEx didn't happen often. I think this was the fault of FedEx, the package didn't move thru their Ground shipment process very well, was stuck in one facility for days. UPS Ground would probably have been better than FedEx Ground.

Supplement needs refrigeration. Wasn't informed when purchasing that it needed to be refrigerated. Would have been fine when I placed the order but it wasn't shipped right away since several other pieces were out of stock. Had it delivered to work and was off a few days the week it finally showed up. At room temperature for a least two days. Hopefully it's fine to refrigerate now. It's an expensive supplement for my sweet kitty who is in kidney failure.

The item arrived on the date promised The item arrived on the date promised. Several of the tablets in the jar we opened arrived broken. Usually there are a few broken tablets at the bottom of the jar when we are almost finished with that jar, but this time there were broken tablets at the top, despite the top being jammed with cotton. It's impossible to tell if the damage was done in shipment from the factory to HealthyPets or from HealthyPets to me.

Great Elizabethan cones Great product, shipped quickly and in perfect condition. Thank you.

Horrible Customer service!! Horrible Customer service!!! I placed an order unfortunately I needed a refund, I have been contacting them for weeks numerous times per week with no acknowledgement. 30day returns policy with no one that can even return your emails in 30 days....shocking.