Ordered pet beds on a two for one sale… Ordered pet beds on a two for one sale on February 14, 2023. Ordered status is still listed as awaiting fulfillment. Several inquiries made where I was promised products would be shipped that week but we’re not. Attempted to call customer service multiple times but they do not pick up. They have also stopped responding to emails. This company is a total scam and should be banned from social media. Do not order from them, you will pay and never receive your products.

Ordered a bunch of products 1/19 BE AWARE!! Ordered a bunch of products 1/19 - never received them. Emailed customer service 5 times, got the first response said it’s back order for another two weeks and MIA afterwards. Called customer service number numerous times and it never picks up nor calls you later - also, the voice recording welcoming you as “ENTIRELYpets”??? And I went on entirelypets’ website, called their customer number, and it said “HEALTHYpets”?? Still the same background music and no response. Now I know both companies are scams and WILL NOT BUY ANYTHING ECER FROM THEM.

I ordered a flea product that went to… I ordered a flea product that went to backorder. I was contacted immediately when I placed my order and again, after it went on backorder. I waited a little over a week when i decided to cancel the order. I reached customer service within minutes. Told the rep I wanted to cancel. He pulled up everything within 30 seconds, cancelled the order and sent me confirmation of the transaction. Still stunned that this level of customer service exists. Although i was unable to get the items that were ordered, I will return to use this group again. Well done.

I just placed an order I just placed an order. Contrary to what is mentionned in their web site, they immediately charged an amount on my credit card. I did not received any confirmation or order number by email nor this transaction Appeals on my historic. Their web site is very difficulté navigate, the promotion code often disappear when i want to finalise my transaction. Shipping to Canada is 30$ for maybe less than 0.5 lbs. Now i don’t trust this company, so i sent a cancellation email for proof and wait for their response, otherwise i will complaint to my credit card to reverse the charge

Supplement needs refrigeration. Wasn't informed when purchasing that it needed to be refrigerated. Would have been fine when I placed the order but it wasn't shipped right away since several other pieces were out of stock. Had it delivered to work and was off a few days the week it finally showed up. At room temperature for a least two days. Hopefully it's fine to refrigerate now. It's an expensive supplement for my sweet kitty who is in kidney failure.