I just placed an order I just placed an order. Contrary to what is mentionned in their web site, they immediately charged an amount on my credit card. I did not received any confirmation or order number by email nor this transaction Appeals on my historic. Their web site is very difficulté navigate, the promotion code often disappear when i want to finalise my transaction. Shipping to Canada is 30$ for maybe less than 0.5 lbs. Now i don’t trust this company, so i sent a cancellation email for proof and wait for their response, otherwise i will complaint to my credit card to reverse the charge

Great PROACTIVE Customer Service! Great customer service. In my case there was a delay with the item I ordered resulting in a brief back order. Healthy Pets quickly sent an e-mail followed by a phone call offering a refund if I chose not to wait for their inventory to be restocked. The wait was less than 2 weeks. They followed up with another e-mail when the item was shipped and another requesting assurance the item was received. This PROACTIVE practice is impressive and certainly encourages confidence in the company and repeat business!

I read an article where wet/dry animal I read an article where wet/dry animal by-product foods are not good for my dog; article suggested dehydrated foods instead. I purchased Dr. Marty Nature’s Blend freeze dried raw dog food and my dog loves it. His intestines have calmed down and his fuzzy eating has improved. I will order this food again.

Horrible Customer service!! Horrible Customer service!!! I placed an order unfortunately I needed a refund, I have been contacting them for weeks numerous times per week with no acknowledgement. 30day returns policy with no one that can even return your emails in 30 days....shocking.

Worst customer service (or, no customer service). Horrible. Ordered Dentees Star (chews for dogs), 2 packs. Received a box of Probiotic capsules. Ok, no problem, call and let them know, will exchange. Nope. This place is the WORST customer service experience - EVER. They don't answer the phone, (7 times called), answer emails with dummy notifications. Left voice mail for them to call me back (twice), never responded. Don't EVER think about buying from HealthPets.