I cannot actually vouch for the product… I cannot actually vouch for the product I purchased, since I haven’t received it yet, but I can vouch for the customer service. Top notch. I made a mistake with the shipping address and immediately noticed after placing my order. I reached out to customer service and I was able to get my address updated, and that made me very happy.

Very easy to navigate the website Very easy to navigate the website. Pictures and dimensions helped make the perfect purchase. Waiting for our knack backpack to arrive!

My order was fulfilled quickly and… My order was fulfilled quickly and received a few days after placing the order. The backpack (Series 2, small) is exactly what I needed, a companion to a regular size carry-on. This is quality backpack and I am very pleased with it and with the service.

Great overall bag with lot's of… Great overall bag with lot's of capacity when expanded but also a slim profile when zipped up. Very comfortable and clearly high quality design and manufacturing. Happy overall. Two things I would put on my "wish list" 1) an easy access external pocket. 2) a better mesh pocket system for cables. Right now you just have to drop the larger cables i.e. Mac power cords into the based of the front pocket and dig it out along with the rest of the cables when you need them.

I reached out to customer service… I reached out to customer service inquiring which bag would be good for me, and they provided me with two options, and were very honest of the capabilities. I ended up buying the bag and I’m super excited.