I cannot actually vouch for the product… I cannot actually vouch for the product I purchased, since I haven’t received it yet, but I can vouch for the customer service. Top notch. I made a mistake with the shipping address and immediately noticed after placing my order. I reached out to customer service and I was able to get my address updated, and that made me very happy.

Flat-open Clamshell and Compression Design Make This Bag a Hit This bag is very well made with smart design and high quality hardware. I bought it for the clamshell flat opening but LOVE the compression system, which with a light load can still be compressed even if the main section has some content. A surprise that the bag comes with a waterproof cover, which has been the game changer during weekend scooter escapes on Bali during monsoon season. This is a great bag and I expect it to last a lifetime. I bought the medium with three small compression packs and it keeps me very organized.

My order was fulfilled quickly and… My order was fulfilled quickly and received a few days after placing the order. The backpack (Series 2, small) is exactly what I needed, a companion to a regular size carry-on. This is quality backpack and I am very pleased with it and with the service.

The online videos were very helpful The online videos were very helpful in helping me understand the features of the bags. I also liked the comparison tool featuring different height models to assess the size of the bag for my frame.

Fast shipping and excellent product! Fast shipping and excellent product! The small expandable pack is perfect. Wise design and well made. As a 70+ woman traveler, I pack light to go to Europe often with only carry on luggage. This pack is the best.