My First Order My First Order After trying several attempts to do an order, I was greeted by a return telephone call. Amanda's concern with my issue and her willingness to give me the customer support I needed, 5 star was well deserved.

Your customer service is exceptional Your customer service is exceptional! I was so disappointed to learn that the lavender limited edition ballistic backpack was sold out. However, when one was returned by a customer, Rachel reached out to let me know and coordinated its return to inventory so I could purchase it. It was completely unexpected and greatly appreciated. I will definitely shop KnackBags again in the future and will share my experience widely! Thank you!

Good for travelling, Not so much for EDC A well-designed website let me choose and check-out easily while it informed me of the fast shipping process. The bag will be nice for one-bag traveling - I plan to test it on a 10-day trip in May. However, for EDC, it's a bit heavy and the main compartment could be larger to accommodate my lunch bag. I don't carry a laptop but I do carry a leather folio with a few files and notepad. It's awkward to get into the laptop slot because of the strap in the way and when I put it in the luggage compartment, the compressing flap is in the way. That should be removable when not needed. I ended up still using my Osprey Arcane daypack for my office commuting. Update: Thanks Knack for the reply. I found some workarounds and I am going to try using my med series 2 next week as an EDC and put it thru its paces. I really do love the pockets.

Very easy to navigate the website Very easy to navigate the website. Pictures and dimensions helped make the perfect purchase. Waiting for our knack backpack to arrive!

Fast shipping and excellent product! Fast shipping and excellent product! The small expandable pack is perfect. Wise design and well made. As a 70+ woman traveler, I pack light to go to Europe often with only carry on luggage. This pack is the best.