Great overall bag with lot's of… Great overall bag with lot's of capacity when expanded but also a slim profile when zipped up. Very comfortable and clearly high quality design and manufacturing. Happy overall. Two things I would put on my "wish list" 1) an easy access external pocket. 2) a better mesh pocket system for cables. Right now you just have to drop the larger cables i.e. Mac power cords into the based of the front pocket and dig it out along with the rest of the cables when you need them.

I cannot actually vouch for the product… I cannot actually vouch for the product I purchased, since I haven’t received it yet, but I can vouch for the customer service. Top notch. I made a mistake with the shipping address and immediately noticed after placing my order. I reached out to customer service and I was able to get my address updated, and that made me very happy.

Stop blasting me with repeated emails… Stop blasting me with repeated emails asking for reviews. The product won’t be delivered until Dec. And I certainly don’t want to be prompted again. If you’re genuinely honest about wanting reviews, you need to read, post, and heed this feedback. Knock it off. Your review fetish is irritating noise for your customers.

My First Order My First Order After trying several attempts to do an order, I was greeted by a return telephone call. Amanda's concern with my issue and her willingness to give me the customer support I needed, 5 star was well deserved.

Good for travelling, Not so much for EDC A well-designed website let me choose and check-out easily while it informed me of the fast shipping process. The bag will be nice for one-bag traveling - I plan to test it on a 10-day trip in May. However, for EDC, it's a bit heavy and the main compartment could be larger to accommodate my lunch bag. I don't carry a laptop but I do carry a leather folio with a few files and notepad. It's awkward to get into the laptop slot because of the strap in the way and when I put it in the luggage compartment, the compressing flap is in the way. That should be removable when not needed. I ended up still using my Osprey Arcane daypack for my office commuting. Update: Thanks Knack for the reply. I found some workarounds and I am going to try using my med series 2 next week as an EDC and put it thru its paces. I really do love the pockets.