Great customer experience Mae was very professional and helpful. She handled my issue with ease and made it a pleasant experience. Mae really made me feel like a valued customer.

Products are not made to last I was gifted a tennis bracelet from my bf for my birthday in March. Within not even 2 months of wearing it, it broke and fell off. Since the company technically deems it as “lost,” I’m not within their 30 day window. So I’m out the money on a tennis bracelet. Which is a shame because I love the design, but despite what the company says, the items are not made to last. I was following a lot of people who use this jewelry. I will no longer be one because I can’t afford to have things breaking and falling off within 2 months of wearing. Although I know the company cannot send out jewelry every time someone claims it is lost, I have given ample order information to support that I did in fact purchase recently.

Returning a chain I recently called about a chain that I purchased. The chain has tarnished. The customer service rep was extremely helpful and the team of customer services representatives have walked me through the process of returning my chain.

Super responsive Super responsive, they immediately reached out to help me sort out a mistake on my part. Excellent customer service!!

There was not a stone left unturned There was not a stone left unturned! They're exceptional and provided the greatest customer service that I've ever had, seriously! April was extremely dedicated and focused on my satisfaction. Thank you!