Great customer experience Mae was very professional and helpful. She handled my issue with ease and made it a pleasant experience. Mae really made me feel like a valued customer.

horrible,1 week item has not even been… horrible,1 week item has not even been processed , had to call myself to find out .y item is on hold for not providing the correct adress , same zipcode same city same name same phonenumber thats just excuses, thanks for ruining my anniversary

If I could rate negative stars that… If I could rate negative stars that would be accurate. From the time I placed my order it has been a constant delays and problems. It is so difficult to get a direct answer. It is also difficult to track your package. $34 dollar shipping and it takes weeks Jaxxon tells us. Still yet to see my order. Extremely disappointment!!!

positive experience The chain arrived on time. Very pleased with purchase. One issue I did come across. I was trying to put the chain on by myself, I live alone, and I was having great difficulty in keeping the clasp open and trying to get the ring over it. My fingers kept getting in the way. I eventually got it hooked, and it looks great.

Excellent customer service I bought a Cuban link chain back in 2021 and wore it everyday since. Yesterday, the spring on the clasp broke and I reached out to inquire about possibly buying a new clasp. The representative, Lhyza, instead offered for me to return my chain and I would be given a gift card for the amount I paid for it so I could buy a brand new one. I was not expecting this at all, but it made for an AWESOME experience. I was already a fan of JAXXON, but they’ve officially earned me as a customer for life.