Discolor Quickly ***UPDATE: Cece from JAXXON reached out and made it right! Always good knowing that a company will stand behind their product. Would definitely recommend! I understand that my product was outside of the 30 day warranty, but I feel like a company should stand by their product a lot better than my experience. My gold chain is completely discolored after just a couple months of wear.

Their customer service is great Their customer service is great. My son’s chain broke and although out of warranty they replaced it. Thank you!

Products are not made to last I was gifted a tennis bracelet from my bf for my birthday in March. Within not even 2 months of wearing it, it broke and fell off. Since the company technically deems it as “lost,” I’m not within their 30 day window. So I’m out the money on a tennis bracelet. Which is a shame because I love the design, but despite what the company says, the items are not made to last. I was following a lot of people who use this jewelry. I will no longer be one because I can’t afford to have things breaking and falling off within 2 months of wearing. Although I know the company cannot send out jewelry every time someone claims it is lost, I have given ample order information to support that I did in fact purchase recently.

Excellent customer service I bought a Cuban link chain back in 2021 and wore it everyday since. Yesterday, the spring on the clasp broke and I reached out to inquire about possibly buying a new clasp. The representative, Lhyza, instead offered for me to return my chain and I would be given a gift card for the amount I paid for it so I could buy a brand new one. I was not expecting this at all, but it made for an AWESOME experience. I was already a fan of JAXXON, but they’ve officially earned me as a customer for life.

Great experience I initially had a terrible experience with no help or resolution. However April reached out to me to find a resolution to my issue and address the problem. April was a big help and actually cared and listened to my concerns.