Returning a chain I recently called about a chain that I purchased. The chain has tarnished. The customer service rep was extremely helpful and the team of customer services representatives have walked me through the process of returning my chain.

horrible,1 week item has not even been… horrible,1 week item has not even been processed , had to call myself to find out .y item is on hold for not providing the correct adress , same zipcode same city same name same phonenumber thats just excuses, thanks for ruining my anniversary

No warranty!!? Gold rubbed off!!? This was my third purchase with JAXXON. I purchased a braided bracelet which initially I really loved, it had a faulty clasp when it was delivered so I had to get it swapped out with a new one which was really no issue. It’s been about 8 months now and the gold has completely rubbed off, it now looks like a silver bracelet. I talked to a chat specialist to see about having it replaced and they told me that JAXXON has absolutely no warranty on their products which is a complete disaster in my opinion and something that would stop me from ever wanting to make another purchase or recommend this company to anyone. Jewelry should be an investment but now I see that I made a mistake with my brand choice as they cannot last even a year without being completely worn out with use.

Amazing 10/10 Customer Service I can trust! This is my 3rd order with Jaxxon and it's safe to say I am a customer for life! I shop for my husband and he'sequallysatisfiedwith the quality! Each time I make a purchase it's amazing 10/10 Customer Service I can not rave about Jaxxon enough, the quality of thier products and customer service is always A1 and I'm glad to be a customer. The shipping is free and fast, you receive updates, emails and questions are thoroughly answered in a timely fashion, and their products are reasonably priced. So grateful to find a company that I can trust! -Andrea

Their customer service is great Their customer service is great. My son’s chain broke and although out of warranty they replaced it. Thank you!