Amazing 10/10 Customer Service I can trust! This is my 3rd order with Jaxxon and it's safe to say I am a customer for life! I shop for my husband and he'sequallysatisfiedwith the quality! Each time I make a purchase it's amazing 10/10 Customer Service I can not rave about Jaxxon enough, the quality of thier products and customer service is always A1 and I'm glad to be a customer. The shipping is free and fast, you receive updates, emails and questions are thoroughly answered in a timely fashion, and their products are reasonably priced. So grateful to find a company that I can trust! -Andrea

If I could rate negative stars that… If I could rate negative stars that would be accurate. From the time I placed my order it has been a constant delays and problems. It is so difficult to get a direct answer. It is also difficult to track your package. $34 dollar shipping and it takes weeks Jaxxon tells us. Still yet to see my order. Extremely disappointment!!!

Products are not made to last I was gifted a tennis bracelet from my bf for my birthday in March. Within not even 2 months of wearing it, it broke and fell off. Since the company technically deems it as “lost,” I’m not within their 30 day window. So I’m out the money on a tennis bracelet. Which is a shame because I love the design, but despite what the company says, the items are not made to last. I was following a lot of people who use this jewelry. I will no longer be one because I can’t afford to have things breaking and falling off within 2 months of wearing. Although I know the company cannot send out jewelry every time someone claims it is lost, I have given ample order information to support that I did in fact purchase recently.

Returning a chain I recently called about a chain that I purchased. The chain has tarnished. The customer service rep was extremely helpful and the team of customer services representatives have walked me through the process of returning my chain.

No warranty!!? Gold rubbed off!!? This was my third purchase with JAXXON. I purchased a braided bracelet which initially I really loved, it had a faulty clasp when it was delivered so I had to get it swapped out with a new one which was really no issue. It’s been about 8 months now and the gold has completely rubbed off, it now looks like a silver bracelet. I talked to a chat specialist to see about having it replaced and they told me that JAXXON has absolutely no warranty on their products which is a complete disaster in my opinion and something that would stop me from ever wanting to make another purchase or recommend this company to anyone. Jewelry should be an investment but now I see that I made a mistake with my brand choice as they cannot last even a year without being completely worn out with use.