shipping this is my second time ordering from here, the first time went good, but the second time it took almost a month for the order to get to me. I contacted the custom cuff support and they were very helpful, I just didn’t expect it to take almost a month. I still haven’t received the order yet and is still waiting, during this time I wonder about a refund but I read their policy and they only give refunds under certain circumstances which is understandable. i understand it takes a while for them to customize and ship it out, but isn’t a month a bit too long to wait. I planned to surprised my partner with the gift, but it had took so long, that I eventually just told him

my order isn’t arriving I am waiting and waiting, I informed the customer service and they were no help. I just want my stuff!!!

I haven't received a cknfirmation email… I haven't received a confirmation email of my payment. It's been one week now no communication. I need a refund please

prepared myself not to expect so fast delivery I ordered Custom Minimal Charm Necklace set/gold for myself and my husband to surprise my husband and I received it in 9 business day in Sydney. Before i made my purchase i read reviews of trustpilot and just prepared myself not to expect so fast delivery. And after all i am really happy for product, tracking and delivery. But still i wanted to know estimated arrival date. I wish CC really should try to inform us with estimated arrival date which sets clear expectations for us and stay calm… not get nervous checking tracking everyday. The product was exactly what I expected. It is beautiful and good quality. My husband loved it so much. We absolutely love to have beautiful and unique necklace with our newborn’s birth data on it. Hope to wear it for long and keep it for our daughter.

Customcuff made a mistake on my…engraving Customcuff made a mistake on my engraving of a pendant I ordered from them. I emailed them twice about having them send me a replacement pendant with the correct engraving and they have never responded. I will not be recommending them.