The team at Customcuff went above and beyond to ensure my order was perfect. The team at Customcuff went above and beyond to ensure my order was perfect. From the initial design process to the final product, they were incredibly attentive and detail-oriented. I was able to get expedited shipping to make sure it lands in-time for my birthday.

Customcuff made a mistake on my…engraving Customcuff made a mistake on my engraving of a pendant I ordered from them. I emailed them twice about having them send me a replacement pendant with the correct engraving and they have never responded. I will not be recommending them.

Shipping issues When I reached out about my package being returned to sender, you said you would get back to me after 5 business days. Two weeks went by and you guys still did not reach out to me, so I had to email you guys once again stating I just wanted a refund. I get that I couldn’t get the refund due to the fact that my bracelets are custom made but the fact that you guys couldn’t even cover the re-shipping fee is very disappointing!

Exceptional craftsmanship and timeless… Exceptional craftsmanship and timeless elegance define this jewelry. The attention to detail is impeccable, and the pieces exude a sense of sophistication. Each item is a work of art that seamlessly blends quality and style. I'm thoroughly impressed with the durability and exquisite design. A true investment in luxury that enhances any ensemble.

prepared myself not to expect so fast delivery I ordered Custom Minimal Charm Necklace set/gold for myself and my husband to surprise my husband and I received it in 9 business day in Sydney. Before i made my purchase i read reviews of trustpilot and just prepared myself not to expect so fast delivery. And after all i am really happy for product, tracking and delivery. But still i wanted to know estimated arrival date. I wish CC really should try to inform us with estimated arrival date which sets clear expectations for us and stay calm… not get nervous checking tracking everyday. The product was exactly what I expected. It is beautiful and good quality. My husband loved it so much. We absolutely love to have beautiful and unique necklace with our newborn’s birth data on it. Hope to wear it for long and keep it for our daughter.