AMAZING CUSTOMER EXPEREINCE Ordered a hat and was to travel in a few days. Ordered the DHL expedited. After the order was placed I got emails with pictures of my hat and the updated timeline. I advised the person (US based phone) that I needed it ASAP and it arrived in 4 days. The quality exceeded my expectations and I can begin my travels. Totally unexpected customer experience.

what a great hat company! I really enjoyed getting a couple hats from these folks. After I placed my order I received regular emails, with pictures, of my actual hats being completed. The updates gave a real sense of working with artisans and not some giant faceless corporation. The hats were done within a few days and arrived within a couple weeks, in a sturdy box with a cardboard form to keep their shape. The sweatbands and hatbands were very well attached and the fit was exactly as I had ordered, using the company's easy-to-use hat-fitting tape you can print on any computer printer. If you really want a hat that fits your exact size head, these folks are a great way to go.

Classic Fedora Montecristi Fino Fino Just got my Classic Fedora Montecristi Fino Fino. Just excellent and worth the wait while they made it. It is my first Panama hat, so I did my research on quality differences, prices, terms used, and companies. All my research led me to Panama Hats Direct. I must have exchanged 5-6 emails with the Manager, William. He was always a gentleman and answered the questions in detail. The measuring process is accurate, so follow their instructions. Highly recommend this company and their hats.

These are fabulous hats These are fabulous hats, you want one! They kept me updated through the whole process(with pictures of my actual hat) it was gratifying to see the pride and attention to detail throughout! Sizing was a snap as they provide you with a printable measuring tape to get it perfect. My hat feels like it was made for me because essentially it was!

Great service Great service, have always been able to ask questions and have had them answered promptly. Status of the production of my hats and shipping details have always been advised and arrival here in New Zealand eagerly awaited. Five days from shipping to delivery has been the best so far. I am no oil painting to look at but the hats help and always attract attention when people realise that it doesn't look like some fake out of China.