AMAZING CUSTOMER EXPEREINCE Ordered a hat and was to travel in a few days. Ordered the DHL expedited. After the order was placed I got emails with pictures of my hat and the updated timeline. I advised the person (US based phone) that I needed it ASAP and it arrived in 4 days. The quality exceeded my expectations and I can begin my travels. Totally unexpected customer experience.

The hat I bought filed a long-held wish … The hat I bought filed a long-held wish to have such a hat. Ordering from and dealing with Panama Hats was a more than pleasant experience. They provided a way of getting my size right, the website has excellent images of designs and gives good descriptions. Following my order, they sent emails to let me know where they are up to in the making. After receiving the hat (in good condition) I had follow up questions which were dealt with personally, very promptly, and politely. If there were six stars, I'd give them.

Great hats Great hats; I've now had three with one lost and one worn out (which was a cheaper version). Now enjoying a Fedora fine weave with extra brim; looks cool with excellent sun protection. One order was slow to ship but response to my query was good. All delivered in useful packaging which owner should keep for travelling if not wearing. Enjoy.

Outstanding quality for the price Outstanding quality for the price. The hat I purchased from PHD was exquisitely crafted with great attention to detail. It was custom sized and fit like a dream. I also truly enjoyed the regular email updates throughout the finishing process, complete with pictures. I will never purchase a Panama hat from anyone else!

I received my Montecristi Ultra Fino… I received my Montecristi Ultra Fino Panama Classic Fedora last week and it is top notch quality! Manager, William Ramirez was a pleasure to work with. He kept me updated on the status of my hat from the day the order was placed until it arrived in my hands. I would highly recommend Panama Hats Direct to anyone who wants to purchase an excellent, finely crafted Panama Hat. – Ron P