Panama hats, and their purchase process, at their finest. The whole experience of buying a hat from this company was exceptional. Ordering was simple and allowed for personal taste and customization. Subsequently, I was kept informed of the progress of my order, including pictures of the hat being made. PHD also supplied videos about the company and the process of hat making, which was so much more involved than I had imagined. So much goes into the production of Panama hats that I am amazed that they cost as little as they do. Finally, the hat itself is so much better than any Panama hat that I have had previously - styling, fit and finish and a feeling of quality.

Great company, great product This is the second hat I've purchased from PanamaHats Direct. These are the genuine article- habdmade in the traditional manner. They are not inexpensive, but sales are frequent. There is some lag time from order to shipping to recipte of the product. Once ordered, they have to finish the hat- install the sweatband and hatband, finish shaping, etc. They also bulk ship from Ecuador to the US, to simply the customs process. Once in the US, the hats are sent to the individual customers. So, expect it to take 2-4 weeks ti recieved your hat. Service is first rate, and communication is excellent

My second hat from Panama Hats Directn Just received my second hat in about 10 years from Panama Hats Direct. Ten years shows the quality, and longevity of their hats and how happy I am to return to the same makers. This latest hat had to be made bespoke due to my in-between-headsize; well worth the little extra time to wait for its arrival.

Outstanding quality for the price Outstanding quality for the price. The hat I purchased from PHD was exquisitely crafted with great attention to detail. It was custom sized and fit like a dream. I also truly enjoyed the regular email updates throughout the finishing process, complete with pictures. I will never purchase a Panama hat from anyone else!

AMAZING CUSTOMER EXPEREINCE Ordered a hat and was to travel in a few days. Ordered the DHL expedited. After the order was placed I got emails with pictures of my hat and the updated timeline. I advised the person (US based phone) that I needed it ASAP and it arrived in 4 days. The quality exceeded my expectations and I can begin my travels. Totally unexpected customer experience.