Customer Service Top Notch I have purchased from Jon Hart before, but this year, purchasing everything online has made things more difficult. I recommend if you have questions about leather colors, stamps/monograms and leather quality to call and speak with someone. Their customer service is excellent. Extremely professional and knowledgeable. My overall experience was great thanks to such wonderful customer service. Would highly recommend.

Unraveled stitching, painful customer service Second verse, sucks more than the first!!! After y’all offered to inconvenience me further, by saying you wanted the bag returned, because that was your preference, I said never mind. After y’all already demanded that’s what y’all wanted in my first call, I made the mistake of wasting more of my time calling again, at your request, only to be told the same thing. Build better stuff, and you won’t have to inconvenience your customers. The green dental floss shows up really well when I show it off; especially, in the YouTube video I made about your customer “service” team. Stitching on the handle was unraveling after first use. I called and asked for some thread to repair it myself; they replied that they wanted me ship it to them for repair, instead of them mailing a few inches of thread. What a waste of time, packing and travel, so I repaired the stitching with dental floss.

I truly cannot say enough amazing… I truly cannot say enough amazing things about Rachelle Wise! She responded to my email right away and worked with me to help fix my problem. With her kindness, hard work, and excellent communication she helped me get my order in time to provide the gifts to my bridesmaids. I was sadly one of the brides who had to cancel her wedding to COVID but being able to provide special gifts to my bridesmaids is a silver lining so they still know how much I love and appreciate them. Rachelle, I truly cannot thank you enough or express my gratitude for your help. You truly performed a Christmas miracle and I am forever grateful!

Great shopping experience for a superior brand Excellent shopping experience for a superior brand. The Jon Hart site is easy to use with great product info. I especially like the color descriptions and post purchase product care info. Shipping was on time and as expected. Jon Hart products are long lasting and trendy. I purchased 3 Jon Hart backpacks for my teenage daughters again this year. This second purchase was to switch out to new colors. The Jon hart color options make it easy to pick a product fitting your current style. The monogramming options also make it personal.

I bought six passport covers and had a… I bought six passport covers and had a problem with one . I had a quick response from Katherine , She quickly resolved my issue , replaced one , sent out over night to me . Problem solved . I really appreciated everyone’s hard work in making this right for me.