Unraveled stitching, painful customer service Second verse, sucks more than the first!!! After y’all offered to inconvenience me further, by saying you wanted the bag returned, because that was your preference, I said never mind. After y’all already demanded that’s what y’all wanted in my first call, I made the mistake of wasting more of my time calling again, at your request, only to be told the same thing. Build better stuff, and you won’t have to inconvenience your customers. The green dental floss shows up really well when I show it off; especially, in the YouTube video I made about your customer “service” team. Stitching on the handle was unraveling after first use. I called and asked for some thread to repair it myself; they replied that they wanted me ship it to them for repair, instead of them mailing a few inches of thread. What a waste of time, packing and travel, so I repaired the stitching with dental floss.

Cutest Little Backpack The backpack is darling! I wanted the light purple color to match my current diaper bag and even though it wasn't shown online, I contacted customer service and they made the change for me. It is a piece my daughter will carry for a long time!

The product (boot bag with monogram) is… The product (boot bag with monogram) is terrific and looks like it is super sturdy. It was delivered within two days of ordering. I had an issue with placing my order and was able to resolve it quickly through customer service. I will definitely be placing more orders in the future!

From experience I ordered my backpack for school and I am involved in multiple extra curricular’s, which means I’m inside and outside a lot. It doesn’t scratch real easily, they aren’t hard to clean, easy access to everything I need, and very cute!

I have purchase 2 of the clear… I have purchase 2 of the clear backpacks. I for each of my oldest 2 granddaughters. The delivery time on both were very fast! We had some issues with one of the backpacks and customer service was great. They were very quick to resolve all the problems and was custoner service at its best. There will be more purchases from Jon Hart in the future. Love their products and their business ethics.