Great customer service! More than 5 weeks after ordering my bag i followed up to see how much longer it would be as heard nothing since placing the order. Lin responded stating they are very busy and orders taking 6 weeks, but would be several more weeks before mine would be done. Told her i was aware of the extra time orders were taking and why ordered well in advance to have the bag for a holiday, but as it was over 5 weeks since ordering and i am in Australia wouldn't be getting it in 6 weeks. Lin was great and said would push my order through so it would leave in next few days. Thank you Lin!

I am rating this on customer service… I am rating this on customer service provided by Lucy. I emailed to check in on my order, which was submitted on March 21, 5 weeks ago. She checked into it and saw that the bag I ordered was not in stock and unavailable for quite some time. I never received an email from the Lily & Bean about this issue so Lucy offered me a solution, as I need this bag for my vacation, which was to select a different color and she would have my order expedited as my trip begins on May 23. I do hope that I will receive the bag by then and if so will send another review on the quality, as I am expecting it to be perfect. Thank you Lucy for your prompt service!!!

Lin is a credit to their customer support Lin is an amazing customer service assistant. I brought the most beautiful and top quality tote bag and I couldn’t be happier. I fell in love with the bag and purchased this without realising/remembering… I’m moving house in May. I contacted customer support as I thought I’d messed up and that I’d have to cancel due to the 4/6 weeks of waiting (normal for a personalised bag). Lin went out of her way to help my order move swiftly through the different departments and updated me along the way. I have now received my bag before I move house and I couldn’t be more grateful to Lin and the rest of the team. I will absolutely be a returning customer… after I move house. Fantastic bag, great quality and lovely employees. Thank you so much for you help and understanding.

Fantastic product and customer service Super happy with my purchase and brilliant customer service. My daughter is over the moon with her bday present and I really appreciated the quick delivery 🥰 thank you sooooo much! One very happy 17 year old in the house!

Excellent Customer Service - Thank You, Lin! I have admired these beautiful bags and personalization for a while and knew it would be the perfect gift for my Niece's 21st birthday! This was my first order with the company and was SO pleased with their customer service. Specifically, Lin was very clear, prompt and helpful in making sure I'd receive the gift in time. I appreciate Lin's communication and she even followed-up with me to ensure I knew the package had been shipped. Excellent customer service!! Thank you!