Lily & Bean customer service is amazing!! Lily & Bean customer service is outstanding! I have been looking forward to receiving my personalized Jumbo canvas tote. I was curshed when I received a medium tote in error. However, customer service responded immediately, corrected the issue and shipped me a jumbo tote within a week. I could not believe how responsive Lin was and her amazing professional attitude. Mistakes happen, and Lily & Bean addressed the issue impeccably. Thank you.

Really high quality products Really high quality products and well packaged for delivery. Lucy from customer service is amazing and so helpful. I would highly recommend.

Lin is a credit to their customer support Lin is an amazing customer service assistant. I brought the most beautiful and top quality tote bag and I couldn’t be happier. I fell in love with the bag and purchased this without realising/remembering… I’m moving house in May. I contacted customer support as I thought I’d messed up and that I’d have to cancel due to the 4/6 weeks of waiting (normal for a personalised bag). Lin went out of her way to help my order move swiftly through the different departments and updated me along the way. I have now received my bag before I move house and I couldn’t be more grateful to Lin and the rest of the team. I will absolutely be a returning customer… after I move house. Fantastic bag, great quality and lovely employees. Thank you so much for you help and understanding.

I am rating this on customer service… I am rating this on customer service provided by Lucy. I emailed to check in on my order, which was submitted on March 21, 5 weeks ago. She checked into it and saw that the bag I ordered was not in stock and unavailable for quite some time. I never received an email from the Lily & Bean about this issue so Lucy offered me a solution, as I need this bag for my vacation, which was to select a different color and she would have my order expedited as my trip begins on May 23. I do hope that I will receive the bag by then and if so will send another review on the quality, as I am expecting it to be perfect. Thank you Lucy for your prompt service!!!

Absolutely amazing service I cannot recommend Lily & Bean enough. The customer service is outstanding. I contacted them with a request and they acted on it immediately and kept me updated. I’ve just received my bag and I honestly couldn’t be happier. All ready for my holiday next week. Thank you ☺️