Ordered the travel set with my… Ordered the travel set with my initials, very happy with the pieces, very high quality product. Unfortunately my luggage arrived with a bump in the corner, I reached out to Lucy at costumer service and she immediately told me they would send a new cabin bag, very easy, nice and super serviceminded.

Wow what a wonderful experience and product! Wow! The customer service team is absolutely the best! I received my order yesterday (I live in Canada) and it was the first time I had purchased from Lilly and Bean…the tote is just beautiful as are the makeup bags and the quality is terrific. I have ordered more items and plan to be a regular customer…so many wonderful items for me to get!

Lily & Bean customer service is amazing!! Lily & Bean customer service is outstanding! I have been looking forward to receiving my personalized Jumbo canvas tote. I was curshed when I received a medium tote in error. However, customer service responded immediately, corrected the issue and shipped me a jumbo tote within a week. I could not believe how responsive Lin was and her amazing professional attitude. Mistakes happen, and Lily & Bean addressed the issue impeccably. Thank you.

Lily and Bean products are my go-to for… Lily and Bean products are my go-to for gifts for friends and family. They are wonderful quality and LOVED by all recipients. I ordered a make-up bag for my mother in law for Mother's Day and made an inquiry via email about the delivery date. Lin was incredibly responsive and helpful.

Fantastic product and customer service Super happy with my purchase and brilliant customer service. My daughter is over the moon with her bday present and I really appreciated the quick delivery 🥰 thank you sooooo much! One very happy 17 year old in the house!