Wow what a wonderful experience and product! Wow! The customer service team is absolutely the best! I received my order yesterday (I live in Canada) and it was the first time I had purchased from Lilly and Bean…the tote is just beautiful as are the makeup bags and the quality is terrific. I have ordered more items and plan to be a regular customer…so many wonderful items for me to get!

I am rating this on customer service… I am rating this on customer service provided by Lucy. I emailed to check in on my order, which was submitted on March 21, 5 weeks ago. She checked into it and saw that the bag I ordered was not in stock and unavailable for quite some time. I never received an email from the Lily & Bean about this issue so Lucy offered me a solution, as I need this bag for my vacation, which was to select a different color and she would have my order expedited as my trip begins on May 23. I do hope that I will receive the bag by then and if so will send another review on the quality, as I am expecting it to be perfect. Thank you Lucy for your prompt service!!!

Great customer service! More than 5 weeks after ordering my bag i followed up to see how much longer it would be as heard nothing since placing the order. Lin responded stating they are very busy and orders taking 6 weeks, but would be several more weeks before mine would be done. Told her i was aware of the extra time orders were taking and why ordered well in advance to have the bag for a holiday, but as it was over 5 weeks since ordering and i am in Australia wouldn't be getting it in 6 weeks. Lin was great and said would push my order through so it would leave in next few days. Thank you Lin!

Amazing customer service A personalised tote bag was order for a present for my wife for our wedding anniversary, it was ordered in good time but the time was running out. I contacted customer services to get an update, and explained the situation. Lucy in customer services responded the same day, saying she would sort this - and she did, the bag arrived last week for our anniversary today. - Wife loves the bag A massive thank you to Lucy, who not only sorted this but kept me up to date throughout and a huge thank you for all at Lily and Bean - amazing customer service. - Id give 6 starts if I could

Excellent Customer Service I placed an order which quoted 3/4 weeks on the website which meant I would receive for my daughters 30th Birthday. I received the order confirmation apologising that the current lead time was 6 weeks. I emailed Lily & Bean support about my concerns and that I may have to cancel the order if not received by 14th May. I received an email by return from Lin explaining the longer lead time but as it was for a special occasion she would expedite for me on 15/04. Lin has followed up today 23/04 saying that my purchase is being dispatched today. Thank you for taking the time to keep me updated and your fabulous customer service. I look forward to receiving my purchase in the coming days. Well done Lin :)