Great experience! I have ordered 4 leather bags as a gift and reached out to the team via email to share some comments. I was impressed by the professionalism and generosity. This will definitely not be my last purchase. The quality is Amazing as well as the customer service. Special thanks to Lucy & Lin!! Sarah. KSA.

Excellent Customer Service - Thank You, Lin! I have admired these beautiful bags and personalization for a while and knew it would be the perfect gift for my Niece's 21st birthday! This was my first order with the company and was SO pleased with their customer service. Specifically, Lin was very clear, prompt and helpful in making sure I'd receive the gift in time. I appreciate Lin's communication and she even followed-up with me to ensure I knew the package had been shipped. Excellent customer service!! Thank you!

Lin to the rescue! I initially purchased a personalized bag for an upcoming vacation and on the site, it said available in 2-3 weeks, but when I received the confirmation email from L&B, it said 6 weeks, which won't be enough time before I leave! I was devastated but reached out to L&B and Lin provided GREAT customer service! She said she would expedite the order so that I could use the bag for my vacation! I was SO excited and am now just hoping that it gets here in time! If it does, I will certainly be a Lily & Bean customer for life!

Lily & Bean customer service is amazing!! Lily & Bean customer service is outstanding! I have been looking forward to receiving my personalized Jumbo canvas tote. I was curshed when I received a medium tote in error. However, customer service responded immediately, corrected the issue and shipped me a jumbo tote within a week. I could not believe how responsive Lin was and her amazing professional attitude. Mistakes happen, and Lily & Bean addressed the issue impeccably. Thank you.

Really high quality products Really high quality products and well packaged for delivery. Lucy from customer service is amazing and so helpful. I would highly recommend.