Hands down theeee best customer service… Hands down theeee best customer service ever. I went back and forth about getting the item I wanted (clutch) and couldnt decide if I wanted my initials or not. Apparently, when I finally decided, I made a mistake and forgot to remove the note that said ‘no initials’ even though I put my initials in. I emailed into customer service and Lucy was so responsive and helpful and immediately fixed the issue for me. She was super helpful and nice. I totally recommend this company. The quality is exceptional at such a good deal. Totally happy and recommend!!

Great experience! I have ordered 4 leather bags as a gift and reached out to the team via email to share some comments. I was impressed by the professionalism and generosity. This will definitely not be my last purchase. The quality is Amazing as well as the customer service. Special thanks to Lucy & Lin!! Sarah. KSA.

Lily and Bean products are my go-to for… Lily and Bean products are my go-to for gifts for friends and family. They are wonderful quality and LOVED by all recipients. I ordered a make-up bag for my mother in law for Mother's Day and made an inquiry via email about the delivery date. Lin was incredibly responsive and helpful.

Lin is a credit to their customer support Lin is an amazing customer service assistant. I brought the most beautiful and top quality tote bag and I couldn’t be happier. I fell in love with the bag and purchased this without realising/remembering… I’m moving house in May. I contacted customer support as I thought I’d messed up and that I’d have to cancel due to the 4/6 weeks of waiting (normal for a personalised bag). Lin went out of her way to help my order move swiftly through the different departments and updated me along the way. I have now received my bag before I move house and I couldn’t be more grateful to Lin and the rest of the team. I will absolutely be a returning customer… after I move house. Fantastic bag, great quality and lovely employees. Thank you so much for you help and understanding.

Feels cheap, is cheap, but not cheap in pricing I bought the velvet tote bag for £175, and to be honest, for that price, you’re better off with known brands like Coach or Kate Spade. Extremely poor quality - the customised initials fell off after a few months’ use. The letters were literally stuck on using 3M stickers. Shipping was a nightmare - they wrongly inputted my address. Overall, won’t recommend. It’s giving mass-production.