Hands down theeee best customer service… Hands down theeee best customer service ever. I went back and forth about getting the item I wanted (clutch) and couldnt decide if I wanted my initials or not. Apparently, when I finally decided, I made a mistake and forgot to remove the note that said ‘no initials’ even though I put my initials in. I emailed into customer service and Lucy was so responsive and helpful and immediately fixed the issue for me. She was super helpful and nice. I totally recommend this company. The quality is exceptional at such a good deal. Totally happy and recommend!!

Excellent Customer Service - Thank You, Lin! I have admired these beautiful bags and personalization for a while and knew it would be the perfect gift for my Niece's 21st birthday! This was my first order with the company and was SO pleased with their customer service. Specifically, Lin was very clear, prompt and helpful in making sure I'd receive the gift in time. I appreciate Lin's communication and she even followed-up with me to ensure I knew the package had been shipped. Excellent customer service!! Thank you!

Amazing Customer Service! I had an issue with my bag and I contacted Lilly and Bean and my issue was fixed immediately! Lucy helped me through the process and followed up with me every step of the way. Stellar customer service!! I absolutely love my suitcase and bag! Thank you Lilly and Bean!

Wow what a wonderful experience and product! Wow! The customer service team is absolutely the best! I received my order yesterday (I live in Canada) and it was the first time I had purchased from Lilly and Bean…the tote is just beautiful as are the makeup bags and the quality is terrific. I have ordered more items and plan to be a regular customer…so many wonderful items for me to get!

Customer service is absolutely… Customer service is absolutely unmatched. I emailed in a question and my problem was solved in twenty minutes. Lucy was an absolute gem and saved my birthday present for a friends 50th. I won’t hesitate to recommend and buy again!