Great customer service! More than 5 weeks after ordering my bag i followed up to see how much longer it would be as heard nothing since placing the order. Lin responded stating they are very busy and orders taking 6 weeks, but would be several more weeks before mine would be done. Told her i was aware of the extra time orders were taking and why ordered well in advance to have the bag for a holiday, but as it was over 5 weeks since ordering and i am in Australia wouldn't be getting it in 6 weeks. Lin was great and said would push my order through so it would leave in next few days. Thank you Lin!

Absolutely amazing service I cannot recommend Lily & Bean enough. The customer service is outstanding. I contacted them with a request and they acted on it immediately and kept me updated. I’ve just received my bag and I honestly couldn’t be happier. All ready for my holiday next week. Thank you ☺️

Great experience! I have ordered 4 leather bags as a gift and reached out to the team via email to share some comments. I was impressed by the professionalism and generosity. This will definitely not be my last purchase. The quality is Amazing as well as the customer service. Special thanks to Lucy & Lin!! Sarah. KSA.

Lin to the rescue! I initially purchased a personalized bag for an upcoming vacation and on the site, it said available in 2-3 weeks, but when I received the confirmation email from L&B, it said 6 weeks, which won't be enough time before I leave! I was devastated but reached out to L&B and Lin provided GREAT customer service! She said she would expedite the order so that I could use the bag for my vacation! I was SO excited and am now just hoping that it gets here in time! If it does, I will certainly be a Lily & Bean customer for life!

I am rating this on customer service… I am rating this on customer service provided by Lucy. I emailed to check in on my order, which was submitted on March 21, 5 weeks ago. She checked into it and saw that the bag I ordered was not in stock and unavailable for quite some time. I never received an email from the Lily & Bean about this issue so Lucy offered me a solution, as I need this bag for my vacation, which was to select a different color and she would have my order expedited as my trip begins on May 23. I do hope that I will receive the bag by then and if so will send another review on the quality, as I am expecting it to be perfect. Thank you Lucy for your prompt service!!!