Amazing Customer Service! I had an issue with my bag and I contacted Lilly and Bean and my issue was fixed immediately! Lucy helped me through the process and followed up with me every step of the way. Stellar customer service!! I absolutely love my suitcase and bag! Thank you Lilly and Bean!

Lin to the rescue! I initially purchased a personalized bag for an upcoming vacation and on the site, it said available in 2-3 weeks, but when I received the confirmation email from L&B, it said 6 weeks, which won't be enough time before I leave! I was devastated but reached out to L&B and Lin provided GREAT customer service! She said she would expedite the order so that I could use the bag for my vacation! I was SO excited and am now just hoping that it gets here in time! If it does, I will certainly be a Lily & Bean customer for life!

Lily and Bean products are my go-to for… Lily and Bean products are my go-to for gifts for friends and family. They are wonderful quality and LOVED by all recipients. I ordered a make-up bag for my mother in law for Mother's Day and made an inquiry via email about the delivery date. Lin was incredibly responsive and helpful.

Customer service is absolutely… Customer service is absolutely unmatched. I emailed in a question and my problem was solved in twenty minutes. Lucy was an absolute gem and saved my birthday present for a friends 50th. I won’t hesitate to recommend and buy again!

I have been so impressed with Lily and… I have been so impressed with Lily and Bean’s customer service! Lin was excellent and kept me updated with the status of my bag and managed to fast track my order to ensure the bag arrived before my holiday. The bag is gorgeous, would 100% recommend Lily and Bean. Thank you, Lin!