Great customer service! More than 5 weeks after ordering my bag i followed up to see how much longer it would be as heard nothing since placing the order. Lin responded stating they are very busy and orders taking 6 weeks, but would be several more weeks before mine would be done. Told her i was aware of the extra time orders were taking and why ordered well in advance to have the bag for a holiday, but as it was over 5 weeks since ordering and i am in Australia wouldn't be getting it in 6 weeks. Lin was great and said would push my order through so it would leave in next few days. Thank you Lin!

Excellent Customer Service I placed an order which quoted 3/4 weeks on the website which meant I would receive for my daughters 30th Birthday. I received the order confirmation apologising that the current lead time was 6 weeks. I emailed Lily & Bean support about my concerns and that I may have to cancel the order if not received by 14th May. I received an email by return from Lin explaining the longer lead time but as it was for a special occasion she would expedite for me on 15/04. Lin has followed up today 23/04 saying that my purchase is being dispatched today. Thank you for taking the time to keep me updated and your fabulous customer service. I look forward to receiving my purchase in the coming days. Well done Lin :)

Lily and Bean products are my go-to for… Lily and Bean products are my go-to for gifts for friends and family. They are wonderful quality and LOVED by all recipients. I ordered a make-up bag for my mother in law for Mother's Day and made an inquiry via email about the delivery date. Lin was incredibly responsive and helpful.

Wow what a wonderful experience and product! Wow! The customer service team is absolutely the best! I received my order yesterday (I live in Canada) and it was the first time I had purchased from Lilly and Bean…the tote is just beautiful as are the makeup bags and the quality is terrific. I have ordered more items and plan to be a regular customer…so many wonderful items for me to get!

Lin to the rescue! I initially purchased a personalized bag for an upcoming vacation and on the site, it said available in 2-3 weeks, but when I received the confirmation email from L&B, it said 6 weeks, which won't be enough time before I leave! I was devastated but reached out to L&B and Lin provided GREAT customer service! She said she would expedite the order so that I could use the bag for my vacation! I was SO excited and am now just hoping that it gets here in time! If it does, I will certainly be a Lily & Bean customer for life!