I am rating this on customer service… I am rating this on customer service provided by Lucy. I emailed to check in on my order, which was submitted on March 21, 5 weeks ago. She checked into it and saw that the bag I ordered was not in stock and unavailable for quite some time. I never received an email from the Lily & Bean about this issue so Lucy offered me a solution, as I need this bag for my vacation, which was to select a different color and she would have my order expedited as my trip begins on May 23. I do hope that I will receive the bag by then and if so will send another review on the quality, as I am expecting it to be perfect. Thank you Lucy for your prompt service!!!

Amazing Customer Service! I had an issue with my bag and I contacted Lilly and Bean and my issue was fixed immediately! Lucy helped me through the process and followed up with me every step of the way. Stellar customer service!! I absolutely love my suitcase and bag! Thank you Lilly and Bean!

Lin to the rescue! I initially purchased a personalized bag for an upcoming vacation and on the site, it said available in 2-3 weeks, but when I received the confirmation email from L&B, it said 6 weeks, which won't be enough time before I leave! I was devastated but reached out to L&B and Lin provided GREAT customer service! She said she would expedite the order so that I could use the bag for my vacation! I was SO excited and am now just hoping that it gets here in time! If it does, I will certainly be a Lily & Bean customer for life!

I have been so impressed with Lily and… I have been so impressed with Lily and Bean’s customer service! Lin was excellent and kept me updated with the status of my bag and managed to fast track my order to ensure the bag arrived before my holiday. The bag is gorgeous, would 100% recommend Lily and Bean. Thank you, Lin!

Great customer service! More than 5 weeks after ordering my bag i followed up to see how much longer it would be as heard nothing since placing the order. Lin responded stating they are very busy and orders taking 6 weeks, but would be several more weeks before mine would be done. Told her i was aware of the extra time orders were taking and why ordered well in advance to have the bag for a holiday, but as it was over 5 weeks since ordering and i am in Australia wouldn't be getting it in 6 weeks. Lin was great and said would push my order through so it would leave in next few days. Thank you Lin!