Excellent Customer Service I placed an order which quoted 3/4 weeks on the website which meant I would receive for my daughters 30th Birthday. I received the order confirmation apologising that the current lead time was 6 weeks. I emailed Lily & Bean support about my concerns and that I may have to cancel the order if not received by 14th May. I received an email by return from Lin explaining the longer lead time but as it was for a special occasion she would expedite for me on 15/04. Lin has followed up today 23/04 saying that my purchase is being dispatched today. Thank you for taking the time to keep me updated and your fabulous customer service. I look forward to receiving my purchase in the coming days. Well done Lin :)

Amazing customer service A personalised tote bag was order for a present for my wife for our wedding anniversary, it was ordered in good time but the time was running out. I contacted customer services to get an update, and explained the situation. Lucy in customer services responded the same day, saying she would sort this - and she did, the bag arrived last week for our anniversary today. - Wife loves the bag A massive thank you to Lucy, who not only sorted this but kept me up to date throughout and a huge thank you for all at Lily and Bean - amazing customer service. - Id give 6 starts if I could

Lin to the rescue! I initially purchased a personalized bag for an upcoming vacation and on the site, it said available in 2-3 weeks, but when I received the confirmation email from L&B, it said 6 weeks, which won't be enough time before I leave! I was devastated but reached out to L&B and Lin provided GREAT customer service! She said she would expedite the order so that I could use the bag for my vacation! I was SO excited and am now just hoping that it gets here in time! If it does, I will certainly be a Lily & Bean customer for life!

Wow what a wonderful experience and product! Wow! The customer service team is absolutely the best! I received my order yesterday (I live in Canada) and it was the first time I had purchased from Lilly and Bean…the tote is just beautiful as are the makeup bags and the quality is terrific. I have ordered more items and plan to be a regular customer…so many wonderful items for me to get!

Hands down theeee best customer service… Hands down theeee best customer service ever. I went back and forth about getting the item I wanted (clutch) and couldnt decide if I wanted my initials or not. Apparently, when I finally decided, I made a mistake and forgot to remove the note that said ‘no initials’ even though I put my initials in. I emailed into customer service and Lucy was so responsive and helpful and immediately fixed the issue for me. She was super helpful and nice. I totally recommend this company. The quality is exceptional at such a good deal. Totally happy and recommend!!