Lily and Bean

image
4.75
Based on 20 Reviews

5

90.00%

4

5.00%

3

0.00%

2

0.00%

1

5.00%
About Lily and Bean

Personalized Straw Hats Personalized Straw Bags

Tags

You need to Login first to submit your review.

image
Marlina
BN

Feels cheap, is cheap, but not cheap in pricing I bought the velvet tote bag for £175, and to be honest, for that price, you’re better off with known brands like Coach or Kate Spade. Extremely poor quality - the customised initials fell off after a few months’ use. The letters were literally stuck on using 3M stickers. Shipping was a nightmare - they wrongly inputted my address. Overall, won’t recommend. It’s giving mass-production.

image
Sheretha
GB

Lily & Bean customer service is amazing!! Lily & Bean customer service is outstanding! I have been looking forward to receiving my personalized Jumbo canvas tote. I was curshed when I received a medium tote in error. However, customer service responded immediately, corrected the issue and shipped me a jumbo tote within a week. I could not believe how responsive Lin was and her amazing professional attitude. Mistakes happen, and Lily & Bean addressed the issue impeccably. Thank you.

image
Sarah
SA

Great experience! I have ordered 4 leather bags as a gift and reached out to the team via email to share some comments. I was impressed by the professionalism and generosity. This will definitely not be my last purchase. The quality is Amazing as well as the customer service. Special thanks to Lucy & Lin!! Sarah. KSA.

image
Suzy
GB

I have been so impressed with Lily and… I have been so impressed with Lily and Bean’s customer service! Lin was excellent and kept me updated with the status of my bag and managed to fast track my order to ensure the bag arrived before my holiday. The bag is gorgeous, would 100% recommend Lily and Bean. Thank you, Lin!

image
Claire Castillo
GB

Excellent Customer Service - Thank You, Lin! I have admired these beautiful bags and personalization for a while and knew it would be the perfect gift for my Niece's 21st birthday! This was my first order with the company and was SO pleased with their customer service. Specifically, Lin was very clear, prompt and helpful in making sure I'd receive the gift in time. I appreciate Lin's communication and she even followed-up with me to ensure I knew the package had been shipped. Excellent customer service!! Thank you!

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow