Absolutely amazing service I cannot recommend Lily & Bean enough. The customer service is outstanding. I contacted them with a request and they acted on it immediately and kept me updated. I’ve just received my bag and I honestly couldn’t be happier. All ready for my holiday next week. Thank you ☺️

Fantastic product and customer service Super happy with my purchase and brilliant customer service. My daughter is over the moon with her bday present and I really appreciated the quick delivery 🥰 thank you sooooo much! One very happy 17 year old in the house!

I am rating this on customer service… I am rating this on customer service provided by Lucy. I emailed to check in on my order, which was submitted on March 21, 5 weeks ago. She checked into it and saw that the bag I ordered was not in stock and unavailable for quite some time. I never received an email from the Lily & Bean about this issue so Lucy offered me a solution, as I need this bag for my vacation, which was to select a different color and she would have my order expedited as my trip begins on May 23. I do hope that I will receive the bag by then and if so will send another review on the quality, as I am expecting it to be perfect. Thank you Lucy for your prompt service!!!

I have been so impressed with Lily and… I have been so impressed with Lily and Bean’s customer service! Lin was excellent and kept me updated with the status of my bag and managed to fast track my order to ensure the bag arrived before my holiday. The bag is gorgeous, would 100% recommend Lily and Bean. Thank you, Lin!

Lily and Bean products are my go-to for… Lily and Bean products are my go-to for gifts for friends and family. They are wonderful quality and LOVED by all recipients. I ordered a make-up bag for my mother in law for Mother's Day and made an inquiry via email about the delivery date. Lin was incredibly responsive and helpful.