Absolutely amazing service I cannot recommend Lily & Bean enough. The customer service is outstanding. I contacted them with a request and they acted on it immediately and kept me updated. I’ve just received my bag and I honestly couldn’t be happier. All ready for my holiday next week. Thank you ☺️

Excellent Customer Service I placed an order which quoted 3/4 weeks on the website which meant I would receive for my daughters 30th Birthday. I received the order confirmation apologising that the current lead time was 6 weeks. I emailed Lily & Bean support about my concerns and that I may have to cancel the order if not received by 14th May. I received an email by return from Lin explaining the longer lead time but as it was for a special occasion she would expedite for me on 15/04. Lin has followed up today 23/04 saying that my purchase is being dispatched today. Thank you for taking the time to keep me updated and your fabulous customer service. I look forward to receiving my purchase in the coming days. Well done Lin :)

I have been so impressed with Lily and… I have been so impressed with Lily and Bean’s customer service! Lin was excellent and kept me updated with the status of my bag and managed to fast track my order to ensure the bag arrived before my holiday. The bag is gorgeous, would 100% recommend Lily and Bean. Thank you, Lin!

Lily & Bean customer service is amazing!! Lily & Bean customer service is outstanding! I have been looking forward to receiving my personalized Jumbo canvas tote. I was curshed when I received a medium tote in error. However, customer service responded immediately, corrected the issue and shipped me a jumbo tote within a week. I could not believe how responsive Lin was and her amazing professional attitude. Mistakes happen, and Lily & Bean addressed the issue impeccably. Thank you.

Customer service is absolutely… Customer service is absolutely unmatched. I emailed in a question and my problem was solved in twenty minutes. Lucy was an absolute gem and saved my birthday present for a friends 50th. I won’t hesitate to recommend and buy again!