Amazing Customer Service! I had an issue with my bag and I contacted Lilly and Bean and my issue was fixed immediately! Lucy helped me through the process and followed up with me every step of the way. Stellar customer service!! I absolutely love my suitcase and bag! Thank you Lilly and Bean!

Customer service is absolutely… Customer service is absolutely unmatched. I emailed in a question and my problem was solved in twenty minutes. Lucy was an absolute gem and saved my birthday present for a friends 50th. I won’t hesitate to recommend and buy again!

Absolutely amazing service I cannot recommend Lily & Bean enough. The customer service is outstanding. I contacted them with a request and they acted on it immediately and kept me updated. I’ve just received my bag and I honestly couldn’t be happier. All ready for my holiday next week. Thank you ☺️

Feels cheap, is cheap, but not cheap in pricing I bought the velvet tote bag for £175, and to be honest, for that price, you’re better off with known brands like Coach or Kate Spade. Extremely poor quality - the customised initials fell off after a few months’ use. The letters were literally stuck on using 3M stickers. Shipping was a nightmare - they wrongly inputted my address. Overall, won’t recommend. It’s giving mass-production.

Fantastic product and customer service Super happy with my purchase and brilliant customer service. My daughter is over the moon with her bday present and I really appreciated the quick delivery 🥰 thank you sooooo much! One very happy 17 year old in the house!