Lin is a credit to their customer support Lin is an amazing customer service assistant. I brought the most beautiful and top quality tote bag and I couldn’t be happier. I fell in love with the bag and purchased this without realising/remembering… I’m moving house in May. I contacted customer support as I thought I’d messed up and that I’d have to cancel due to the 4/6 weeks of waiting (normal for a personalised bag). Lin went out of her way to help my order move swiftly through the different departments and updated me along the way. I have now received my bag before I move house and I couldn’t be more grateful to Lin and the rest of the team. I will absolutely be a returning customer… after I move house. Fantastic bag, great quality and lovely employees. Thank you so much for you help and understanding.

Great experience! I have ordered 4 leather bags as a gift and reached out to the team via email to share some comments. I was impressed by the professionalism and generosity. This will definitely not be my last purchase. The quality is Amazing as well as the customer service. Special thanks to Lucy & Lin!! Sarah. KSA.

Lin to the rescue! I initially purchased a personalized bag for an upcoming vacation and on the site, it said available in 2-3 weeks, but when I received the confirmation email from L&B, it said 6 weeks, which won't be enough time before I leave! I was devastated but reached out to L&B and Lin provided GREAT customer service! She said she would expedite the order so that I could use the bag for my vacation! I was SO excited and am now just hoping that it gets here in time! If it does, I will certainly be a Lily & Bean customer for life!

Lily & Bean customer service is amazing!! Lily & Bean customer service is outstanding! I have been looking forward to receiving my personalized Jumbo canvas tote. I was curshed when I received a medium tote in error. However, customer service responded immediately, corrected the issue and shipped me a jumbo tote within a week. I could not believe how responsive Lin was and her amazing professional attitude. Mistakes happen, and Lily & Bean addressed the issue impeccably. Thank you.

Lily and Bean products are my go-to for… Lily and Bean products are my go-to for gifts for friends and family. They are wonderful quality and LOVED by all recipients. I ordered a make-up bag for my mother in law for Mother's Day and made an inquiry via email about the delivery date. Lin was incredibly responsive and helpful.