The woman who owns this business runs… The woman who owns this business runs things as if she is a child in charge of a pretend store. I’ve ordered multiple times and she consistently takes 2+ weeks to ship- much longer than the expected shipping timeframe listed on the website. Last time I ordered, it had been nearly 3 weeks since the ship date, and the tracking provided still stated that the USPS was awaiting the item. I contacted NattyCat and got a response that the package had been shipped more than a week prior. I was told to wait a few more days and that if I didn’t receive it, to reach out and it would be resent. I of course never received it, so I reached out to ask for a refund. After 5 days of no response from the business, I filed a claim with PayPal and received a refund. Do not recommend - it’s clear this business and its customer service (or lack thereof) is a complete joke to the owner.

Cute things & Excellent service This shop always has such cute products! I've ordered so many pins & the mini ID wallet has been a life saver for conventions! The desk mat I ordered for my brother's birthday has held up so well too! The shop owner is quick to respond to any emails I've sent. She was even able to combine shopping for two orders I had placed within a day of each other & refund me the redundant shipping!

Happy with order I recently purchased one of the giant angry alien kitties from this shop that was placed on a preorder and I was pleasantly surprised with the customer service. The owner promptly answered my questions/concerns through the shop's Instagram DMs. I'm always a little worried when ordering preorders from small shops due to delays and cancellations, but the item came when expected, if not earlier. Shipping times aren't really up to the shop though as it depends on the carrier, but I thought I should mention it anyway. I'm really glad I decided to order from here. The owner seems like they genuinely care not only about their product but also about their customers. The product was fantastic too. Kitty is super soft with sturdy construction.

love love love <3 I’ve ordered from NattyCat a few times and have had no issues before!! Her processing and shipping times are actually pretty quick for a small business with a large following on top of designing everything for her store and monthly pin club <3 Highly recommend ordering here everything is super cute!!

I have been extremely satisfied every… I have been extremely satisfied every time I purchase from NattyCat. All of her products are of high quality, and it is evident she cares so much about her customers and her art. With my most recent purchase, I have started to grow a little corner of NattyCat pins specifically because they’re just too good! The owner herself always ships things as timely as her health and personal life will allow, but I’ve never waited longer than two weeks for shipping. As a small business with limited resources and classic USPS delivery methods, she knocks it out of the park and makes sure her customers end up satisfied with their purchases and products.