My order with NattyCat was via her… My order with NattyCat was via her Kickstarter for the everyday bag - she kept us informed every step of the way of the progress for our pledges, and once the item was shipped, it arrived in a timely fashion (travelling half way across the world!). Any questions I've had have been answered within 48 hours via the email address on her website, and she has been nothing but polite, helpful and transparent! I'm now waiting my pledges from her most recent Kickstarter!

The woman who owns this business runs… The woman who owns this business runs things as if she is a child in charge of a pretend store. I’ve ordered multiple times and she consistently takes 2+ weeks to ship- much longer than the expected shipping timeframe listed on the website. Last time I ordered, it had been nearly 3 weeks since the ship date, and the tracking provided still stated that the USPS was awaiting the item. I contacted NattyCat and got a response that the package had been shipped more than a week prior. I was told to wait a few more days and that if I didn’t receive it, to reach out and it would be resent. I of course never received it, so I reached out to ask for a refund. After 5 days of no response from the business, I filed a claim with PayPal and received a refund. Do not recommend - it’s clear this business and its customer service (or lack thereof) is a complete joke to the owner.

Perfect shop for anime fans and kawaii lovers! NattyCat's shop is one of the cutest and most creative places to buy enamel pins, plushies, and unique anime merch. She's an artist, so she designs her own products! I've been a customer of Natty's for almost a year now and I've never had a -single- negative experience. Product quality, shipping and customer service have been impeccable, and NattyCat herself is one of the kindest, most patient small business owners I've ever had the pleasure of interacting with (we've exchanged a few emails personally, and she's gone above and beyond to help me). I'm looking forward to the future of the store and can't wait to see what comes out next!

Amazing shop Nattycat is honestly one of my absolute favorite small businesses. I order from her frequently and she is an amazingly sweet person who always takes great care of her customers. Her products are just as wonderful! I have stickers, pins, a lanyard, one of her everyday bags, one of her wallets, one of her tumblers, etc and I use them all daily and they have all held up extremely well. If you love kawaii products, you don't want to miss out on ordering from her!

Excellent business and products I am a frequent customer of Natty and her products are out of this world! (pun intended 👽) They are unique, well made, and her bags and wallets are so practical. I’ve also had experience using customer service and Natty always responds to my inquiries within a few business days. She has been such a pleasure to work with and super sweet when answering emails. When I backed Natty’s kickstarter projects, she always has frequent updates for the backers. The packaging is cute and secure. If you’re looking for cute, practical statement pieces I definitely recommend Nattycat!