My order with NattyCat was via her… My order with NattyCat was via her Kickstarter for the everyday bag - she kept us informed every step of the way of the progress for our pledges, and once the item was shipped, it arrived in a timely fashion (travelling half way across the world!). Any questions I've had have been answered within 48 hours via the email address on her website, and she has been nothing but polite, helpful and transparent! I'm now waiting my pledges from her most recent Kickstarter!

Cute things & Excellent service This shop always has such cute products! I've ordered so many pins & the mini ID wallet has been a life saver for conventions! The desk mat I ordered for my brother's birthday has held up so well too! The shop owner is quick to respond to any emails I've sent. She was even able to combine shopping for two orders I had placed within a day of each other & refund me the redundant shipping!

A++++ shop for enamel pin lovers and collectors! I’ve ordered pins from NattyCat before and my experience was nothing short of wonderful! My items shipped and arrived quickly (although NC obviously has no control over USPS, so any delays on USPS’s end wouldn’t have been her fault!). The pins I received are super high quality and some of my favorites in my collection. I highly recommend this seller!

Repeat customer of many years, and many to come… This brand has some of the most well made and high quality products I have ever purchased. Both my every day wallet and my purple coffin ITA bag are multiple years old and still holding up well to wear and tear Customer service has always been wonderful, even when something was left out of my order she was quick to remedy the issue. Kickstarter rewards always go out in a timely manner and I've never had an issue with shipping times, USPS delays are normal for all small business's but that isn't the sellers fault and NattyCat has always been very helpful in finding things that may have been misscanned or delayed by USPS. I'll be shopping with her again this holiday season

The woman who owns this business runs… The woman who owns this business runs things as if she is a child in charge of a pretend store. I’ve ordered multiple times and she consistently takes 2+ weeks to ship- much longer than the expected shipping timeframe listed on the website. Last time I ordered, it had been nearly 3 weeks since the ship date, and the tracking provided still stated that the USPS was awaiting the item. I contacted NattyCat and got a response that the package had been shipped more than a week prior. I was told to wait a few more days and that if I didn’t receive it, to reach out and it would be resent. I of course never received it, so I reached out to ask for a refund. After 5 days of no response from the business, I filed a claim with PayPal and received a refund. Do not recommend - it’s clear this business and its customer service (or lack thereof) is a complete joke to the owner.