My experience was great! My experience was great!! I read previous reviews before ordering and thankfully, I was not let down. The customer service was very helpful, my jacket was too small and I sent an email and received a return label asap. Soon after I received a full refund and purchased the same jacket a larger size. The leather is soft and beautiful! The color is beautiful and since I'm giving this jacket to my 85 year old, very cool mother; I plan to get one for myself.

Love the coat and this company! I love the leather car coat I bought from Fan Jackets. I am impressed with the design, fit and quality of the garment. I'm even more impressed with the company's customer service, which often is the differentiating factor among vendors selling the same products. First, the coat was $10 less than other offerings of the same product online. Second, the first jacket I received was slightly defective. However, working with Fan Jackets to get a replacement was an extremely pleasant and satisfying experience. I had a replacement coat within 10 days of receiving the first one! I happily and wholeheartedly recommend Fan Jackets. A special shout-out to Moses Michael for the excellent handling of my issue. (And I'll say again that I LOVE the coat. ❤️)

Not as advertised Ordered a jacket for my friend for Christmas, which costed me almost $190. The jacket I received says it is a 2x but it is child size, I needed a 2x men's, which is what was advertised when ordering, not a child's jacket. I tried to use their return portal and every time I put my order information in it gave me a "server error". I sent an email and I am currently waiting on a response so that I can return this item.

Buyer Beware Retraction Hello again. I'm writing my review based on customer service. After my Buyer Beware review, I have had several emails from Helen Francis, Supervisor of Customer Service & one from Joseph Michael, Customer Success Manager. Both were very apologetic regarding my experience & I really appreciate that. I am in the process of ordering another jacket, hopefully there will be no issues. Also, I noticed the first jacket I ordered has been removed from the selections (that's a good thing). I will write another review once I receive my jacket. Hopefully no issues!!!

Beautiful and Comfortable This jacket is not only beautiful it's comfortable and practical. The zip out hood is soft and perfect for rain or snowfall. This jacket hugs your curves while also providing adequate room in the breast area. I would highly recommend for anyone who wants utility and beauty together in a gorgeous soft leather jacket!