Gordon Rogers
CHExcelllent concept. Great support. I really like the design concept and have put it to the test in four different pieces including three suitcases and a backpack. I have had a couple straps break on the closets but Solgaard support was accessible and responsive. They made it right.
Nate Street
GBAwesome Backpack and Customer Service!! I picked up the Lifepack Endeavor Backpack a year ago. Excellent bag which I use daily on my commute to the office as well as on all of my work and leisure trips. Extremely durable and practical bag with the ability to expand which really comes in handy when it's the choice between having to select an entirely different piece of luggage. I ran into a minor issue with the backpack due to wear and tear and had an excellent customer service experience. The team was very responsive and worked with me until the issue was resolved. Highly recommend the company if you're looking for a backpack for daily use or travel.
Julie
GBSolgaard Delivers Solgaard employs people like Kristine who work diligently to help customers like me solve problems and achieve resolutions for full customer satisfaction with their product. As a company, Solgaard honors their return/refund policies which is much appreciated. I thoroughly enjoy packing for a trip and traveling with my Solgaaard luggage in various sizes.
Charlotte
GBCannot speak highly of Solgaard… Cannot speak highly of Solgaard customer service (rep: Nate) enough! I love their products but their customer service is what I talk about even more. I had an issue with one of my suitcases and Nate expedited the delivery of a replacement before the (fast-approaching) date of my next trip. He was incredibly responsive, thoughtful, and generous. I am so grateful for the assistance and feel more deeply committed to this company than ever. Thank you Solgaard and Nate!
Nancy
GBWe ordered 2 of these suitcases for a 3… We ordered 2 of these suitcases for a 3 week European trip and after they arrived we realized they were not for us. We could not successfully put everything, including 2 pair of shoes in there with the closet piece. We loved the no zip part of the luggage but decided to return them. We worked with Nate, he was extremely helpful and responsive. He organized the returns and emailed labels to send them back. The company has excellent customer service!!