Cannot speak highly of Solgaard… Cannot speak highly of Solgaard customer service (rep: Nate) enough! I love their products but their customer service is what I talk about even more. I had an issue with one of my suitcases and Nate expedited the delivery of a replacement before the (fast-approaching) date of my next trip. He was incredibly responsive, thoughtful, and generous. I am so grateful for the assistance and feel more deeply committed to this company than ever. Thank you Solgaard and Nate!

10/10 customer support! 10/10 customer support 3 years after purchase. This keeps me coming back for new products knowing I’m taken care if anything happens in the future. They stand by their warranty and their support team is A tier!!!

All Over the World with Carry on I received the Solgaard Carry-On as a gift from my wife since I have been traveling a lot more for business. This thing has taken me all over the US, East Coast, West Coast, midwest, and into Asia. It has taken its fair share of bumps and bruises from travel. So finally one of the latching rivets gave out that held the two halves at a 90-degree angle. So I contacted Solgaar CSR and Kristine was able to help me with a replacement in a short period of time. That's some good work there CSR. That's how you get return customers and people supporting your brand. Keep up the good post-sales support.

I purchased a Solgaard products. I purchased a Solgaard Lifepack Endeavor and Carry-On Closet on May 2, 2023, and I absolutely love the backpack and luggage's quality, design, and convenience. Only yesterday, after the luggage closet inserts ripped, did I realize there was no way I could or would go back in time and travel with regular old luggage. Especially after Nate from Solgaard processed my warranty claim within a few hours of me emailing Solgaard support.

We ordered 2 of these suitcases for a 3… We ordered 2 of these suitcases for a 3 week European trip and after they arrived we realized they were not for us. We could not successfully put everything, including 2 pair of shoes in there with the closet piece. We loved the no zip part of the luggage but decided to return them. We worked with Nate, he was extremely helpful and responsive. He organized the returns and emailed labels to send them back. The company has excellent customer service!!