I had an issue with the handle and… I had an issue with the handle and contacted Solgaard and they promptly addressed the issue and sent me a replacement bag. I highly recommend their bags and customer service.

The New Benchmark in Customer Service I bought the Check-In Closet Medium and took it out for its maiden voyage. United Airlines did a fantastic job of beating it up and busting the framework to the point it would no longer latch. After going through the exhaustive claims process with United, they offered a inferior product replacement that I had no interest in. I reached out to Solgaard who worked with me to replace the suitcase as part of the lifetime warranty. Blew me away! The service was exceptional and now I am purchasing yet another bag.

Great products and customer service We have 5 of the Solgaard suitcases. We love them and have recommended to everyone. There was a small issue with one of the suitcases and I sent in the info. The response was quick and efficient. Nate did a great job and handled the issue completely. Highly recommend the products and the company service levels.

First trip with their carry on bag and… First trip with their carry on bag and one of the cinch straps for the closet ripped right out of the top of it. Customer service in a few short email exchanges has setup for a new one to be sent. I was able to travel and use the closet, minus the strap, effectively and really like the suitcase overall. Hopefully the replacement won't take months.

Great products and Great Customer Service I purchased the Solgaard large check-in closet and the carry-on backpack closet for an extended 3-week trip I had to Scotland. These bags held everything I needed with space left over. The bags held up amazingly well on the international flight. Not a scuff, scratch, or dent. While on the trip the closet from my large bag ripped so I was unable to hang it. I contacted Solgaard as soon as I returned and their customer service was so easy to navigate and helpful. Crisvin was thorough and helpful during our conversation. These bags are worth and their customer service is just the cherry on top!